How we bill you if you're a wastewater customer
How we bill you if we only provide your wastewater services
Depending on where you live, we may only take away your wastewater. Another company will supply your clean tap water. This could be Affinity Water, South East Water, SES Water or Essex & Suffolk Water, for example.
Depending on who supplies your fresh water, you might receive a combined bill or two separate ones. Learn more about this in our charging scheme.
If you have questions about your bill or account, please contact your water supplier for help. Visit WaterUK to find out who this is. To find out how we calculate your wastewater charges, select from the following: