How we bill you if you're a wastewater customer
How we bill you if we only provide your wastewater services
Depending on where you live, we may only take away your wastewater. Another company, such as Affinity Water, South East Water, SES Water or Essex & Suffolk Water, will supply the clean water that comes out of your taps.
Depending on who supplies your fresh water, you might receive a combined bill or two separate ones. Learn more about this in our charging scheme.
If you have questions about your bill or account, please contact your water supplier for help. Visit WaterUK to find out who this is. For information on how we calculate your wastewater charges, select from the following: