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How we bill you if you're a wastewater customer

How we bill you if we only provide your wastewater services

Depending on where you live, we may only take away your wastewater. Another company will supply your clean tap water. This could be Affinity Water, South East Water, SES Water or Essex & Suffolk Water, for instance.

Depending on who supplies your fresh water, you might receive a combined bill or two separate ones. Learn more about this in our charging scheme.

A woman flushing the toilet

If you have questions about your bill or account, please contact your water supplier for help. Visit WaterUK to find out who this is. To find out how we work out your wastewater charges, select from the following:

I have a water meter 

I don't have a water meter