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  • Thames Water home
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  • Account and billing
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Home
About us
Governance
Our policies

Our policies

Read our key policy statements that set out our commitment, responsibility and approach.

Privacy notice

Business loss of profits policy statement

Customer conduct statement

Finance, people and assets

  1. Asset management policy
    .pdf | 712.5 KB
  2. CEO health and safety commitment
    .pdf | 172.2 KB
  3. Corporate criminal offence statement
    .pdf | 292.3 KB
  4. Equity, diversity and inclusion statement
    .pdf | 167.4 KB
  5. Honest and ethical behaviour policy
    .pdf | 401.2 KB
  6. Joint Trade Union Partnership statement
    .pdf | 175.2 KB
  7. Modern Slavery Act Statement
    .pdf | 191.3 KB
  8. Protecting drinking water quality and safeguarding public health policy
    .pdf | 244 KB
  9. Tax strategy
    .pdf | 475.7 KB
  10. Water Regulations Code of Practice
    .pdf | 308.5 KB

Sustainability

  1. Biodiversity and invasive non-native species policy (under review)
    .pdf | 332.8 KB
  2. Climate change policy (under review)
    .pdf | 526.3 KB
  3. Energy policy (under review)
    .pdf | 522.9 KB
  4. Environmental policy (under review)
    .pdf | 542.6 KB
  5. Public value and heritage policy (under review)
    .pdf | 805.2 KB
  6. Sustainability policy (under review)
    .pdf | 403.9 KB
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Our business

Thames Water Utilities Limited
Registered in England and Wales

Registered Office:
Clearwater Court, Vastern Road,
Reading RG1 8DB.

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Company number: 02366661  |  VAT registration no GB 537-4569-15  |  © 2001 - 2025 Thames Water Utilities Limited. All rights reserved.