Cookies

Last reviewed:

What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

Most web browsers allow some control of cookies through browser settings. More information about cookies, including how to block and/or delete them, via a range of common browsers, can be found at www.allaboutcookies.org.

How we use cookies

When you use our website we may analyse basic information about your activity within our website.

This information will provide us with general information about the users of our website, providing us a better understanding of user requirements. We will not attempt to attribute such traffic information to anything that is personally identifiable.

Additionally, information relating to the Internet Protocol (IP) address, browser and operating system may be observed.

The cookies we use

The table below explains the cookies we use and why.

Cookie Name Purpose More
Google Analytics

_ga
_utma
_utmb
_utmc
_utmz

These cookies are used to collect information in an anonymous form about how people use the website, including the number of visitors to the website, where visitors have come to the website from and the pages they visited. This allows us to make sure the website is meeting your needs and help us understand what we could improve. Click here for an overview of privacy at Google
Decibel Insight

da_sid
da_lid

These cookies are used to collect information about how people use the website. This allows us to make sure the website is meeting your needs, and help us understand what we could improve.  
Qualaroo

ki_u
ki_s
ki_t

Store anonymous information about the user:a random UID (to count them as unique), track visits and survey views.  
Thames Water TWAC This cookie is used to remember that you have accepted our cookie policy and prevents the policy pop-up from appearing in future visits. Please note that if you delete cookies this will reappear.  
Thames Water TWHC This cookie is used to remember whether you want to see our website in high contrast mode for better accessibility.
Thames Water sIFRFetch This cookie enables us to change the fonts on our website to match our corporate font found on all our literature.  
Thames Water TWSC This cookie enables us to remember whether you have completed our careers survey.

What happens if I don’t want to accept your cookies?

If you don’t wish to accept our cookies you can still continue to use our website but it means we won’t be able to use your visit to help us improve your experience.

It also means the cookie policy will continue to be visible as it takes a cookie to remember that you don’t want to accept cookies.

How do I delete cookies?

Thames Water will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by Thames Water websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.