Legal

Website terms and conditions

We've created a terms of use together with our privacy policy and cookies policy, on how you may use our website.

You should read these terms of use carefully before using our website. We make changes to these terms of use from time to time.

Please make sure you check for changes to these terms of use whenever you return to our website.

We've listed our policies and statements which Thames Water adhere to for their customers and staff.

We go through the principles for conducting all aspects of our business in an honest, ethical and transparent manner.
View principles

Our website accessibility statement goes through how we make our website accessible and compliant. View website accessibility

We go through the steps we take to ensure that slavery and human trafficking is not taking place.
View statement

Gender pay looks at average earnings for women and men. This is regardless of their role.

Our privacy notice goes through how we use and protect your personal data.

We use cookies to improve user experience and analyse our websites traffic.