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Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm, Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays.
If you are calling from outside the UK, please call +44 1793 486 555
To help us continually improve the quality of our service, we record all calls.If your enquiry is about your charges or tariffs, or priority services, we'll respond to your email within five working days. For everything else, we'll respond in ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Please call our 24 hour leakline on 0800 714 614 to report a leak.
To help us continually improve the quality of our service, we record all calls.
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 9898.
Available 24 hours a day.
Please report a leak using our online form:
If you have an enquiry about anything else, you can email us at
customer.feedback@thameswater.co.uk.We will respond to your email within ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Please call us on 0800 316 9800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 9898.
Available 24 hours a day.
We will respond to your email within ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Please call us on 0800 316 9800 and one of our team will be here to help, 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 9898.
Available 24 hours a day.
We will respond to your email within ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
We will respond to your letter within ten working days.
Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays.
If you are calling from outside the UK, please call +44 1793 486 555
To help us continually improve the quality of our service, we record all calls.
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899.
Available 24 hours a day.
Let us know you're moving home by using our online form:
or
If your enquiry is about your charges or tariffs, or priority services, we'll respond to your email within five working days. For everything else, we'll respond within ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days..
Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays.
If you are calling from outside the UK, please call +44 1793 486 555 To help us continually improve the quality of our service, we record all calls.
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 6899.
Available 24 hours a day.
If you'd like to request a meter, you can use our online form:
or
If your enquiry is about your charges or tariffs, or priority services, we'll respond to your email within five working days. For everything else, we'll respond within ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Billing and account enquiries
Please call us on 0800 980 8800 and one of our team will be here to help.
Our lines are open from 8am to 8pm Monday to Friday, 8am to 6pm Saturday and closed on Sunday and bank holidays
If you are calling from outside the UK, please call +44 1793 486 555
Water supply and wastewater services
Please call us on 0800 316 9800 and one of our team will be here to help 24 hours a day.
To help us continually improve the quality of our service, we record all calls.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number Account and billing enquiries: 0800 316 6899 Water supply and wastewater services: 0800 316 9898
Available 24 hours a day.
If your enquiry is about your charges or tariffs, or priority services, we'll respond to your email within five working days. For everything else, we'll respond in ten working days.
If you would prefer to send us a letter, and if you are an existing customer, please quote your Thames Water account number (printed at the top of your bill) when you write to us at:
Thames Water
PO Box 286
Swindon
SN38 2RA
If your enquiry is about your charges or tariffs, or extra care services, we'll respond to your letter within five working days. For everything else, we'll respond in 10 working days.
Need to report a leak or problem with your supply? Have a question about your account?
Tweet us, or message us on Facebook.
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