We’re continuing to help customers affected by the very heavy storms that hit areas of London late on Sunday.

Our teams have been visiting residents who experienced flooding, and we’ve been working with London borough emergency planners to identify where we can support and respond as quickly as possible.

We’re still receiving a lot of calls about this, so if you’ve rung us and not been able to get through we’re really sorry for the delay.

Flooding can be a complex issue and we sometimes won’t be the best people to help.To make sure you get the right help first time, here’s a list of emergency contacts:

Flooding from a public sewer, or a burst water pipe in your home: We’re the right people to contact, so call us on 0800 316 9800.

Blockage in a section of our pipework: Please report this and we’ll send someone to look at it as soon as we can. If we investigate a blockage and it's in a section of pipework that's your responsibility, our engineer will discuss this with you. Our contractor, Lanes Group, may offer to clear it at a cost. If there’s a risk of sewage flooding inside the property, please call us on 0800 316 9800.

Blockage within your drains: We recommend you contact a plumber. Many home insurance policies include drainage cover, so your insurer may also be able to help. For more information about blockages and who is responsible click here. To report a blockage online and save you waiting to speak to us, click here.

Restricted toilet use: This may be temporary and return to normal as weather conditions, and water levels improve.

Highway flooding: To report flooding from roads, gullies or ditches, please contact your local highway authority.

Land drainage or groundwater flooding: To report flooding that’s run off nearby land or seeped up through the ground, please contact your local council.

River flooding: If a river has burst its banks, you’ll need to contact the Environment Agency, on 0800 80 70 60.

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