Our five-year plan from 2025 to 2030
We're pleased to present our five-year business plan for 2025 to 2030.
We've set ourselves a tough challenge. Our ambition is a world where we've learnt from the past and adapted to the future to improve our service for you and the world around you. We listened carefully to local communities, stakeholders and our independent Customer Challenge Group to inform our plan. And we're grateful to the nearly 20,000 customers who shared their views on our plan.
Our October 2023 business plan submission
The following documents provide greater detail and evidence that we've used to develop our five-year plan.
Data tables and commentaries
The following workbook and associated commentaries captures the supporting data that underpins our five-year plan.
Every five years, we as a business go through a process called the price review, during which we formulate our plans for the next five years and a limit is set for customer bills during that period, approved by our regulator Ofwat.