Our five-year plan from 2025 to 2030

Every five years, we as a business go through a process called the price review (PR). During this, we formulate our plans for the next five years. A limit is set for customer bills during that period, approved by our regulator Ofwat.

We've set ourselves a tough challenge. Our ambition is a world where we've learnt from the past and adapted to the future. This will improve our service for you and the world around you. 

Draft determination response

 We’ve submitted our response to Ofwat’s Draft Determination for the 2025-2030 period. Our proposed plan, shaped by what you’ve told us matters most, aims to invest £20.7bn in our core plan. Along with an extra £3bn through gated mechanisms, this will:

• Improve our water and wastewater services
• Upgrade infrastructure
• Enhance our environment

 We agree with many aspects of the Draft Determination. But we’re concerned that some of the proposed cuts could make it harder for us to deliver improvements. That’s why we’ve proposed changes to Ofwat.

Our CEO, Chris Weston, and Chairman, Sir Adrian Montague, are leading our efforts to work with Ofwat. This will ensure we achieve the best outcomes for you and the environment.

Learn more about our response and what it means for you here.

Previous updates

View previous updates to our business plans.