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Our five-year plan from 2025 to 2030

We're pleased to present our five-year business plan for 2025 to 2030. 

We've set ourselves a tough challenge. Our ambition is a world where we've learnt from the past and adapted to the future to improve our service for you and the world around you. We listened carefully to local communities, stakeholders and our independent Customer Challenge Group to inform our plan. And we're grateful to the nearly 20,000 customers who shared their views on our plan.

Following the publication of our proposed business plan, we held 'Your water, your say' online session on 30 November 2023. You can view the presentation shown during the meeting.

April 2024 update

Since October 2023, our business plan has been updated in some areas. The key changes and their impact on expenditure and average bills are summarised below.


Our October 2023 business plan submission

Supporting evidence

The following documents provide greater detail and evidence that we've used to develop our five-year plan.

Data tables and commentaries

The following workbook and associated commentaries captures the supporting data that underpins our five-year plan.

Previous plans

Every five years, we as a business go through a process called the price review, during which we formulate our plans for the next five years and a limit is set for customer bills during that period, approved by our regulator Ofwat.