Regulation
Planning for the future means balancing the needs of customers, communities and the environment while continuing to provide essential water and wastewater services.
Learn about the plans, investments and regulatory commitments that help us improve performance, build resilience and meet the challenges ahead.
Planning and investment
Five-year plan
Our investment and improvement plans for the years ahead.
Delivery plans
Our Delivery Plan is a regulatory reporting requirement. It sets out our current view of future investments.
Consumer Involvement Rule
Our Forward Plan details out how we will comply with the Consumer Involvement Rule over the coming year.
Your water, your say
This event for customers, community groups and stakeholders helped shape our business plans.
Water supply and resilience
Find out how we're securing future water supplies and preparing for challenges such as climate change, drought and population growth. Explore the plans and major projects designed to keep water flowing for generations to come.
Strategic water resource solutions
Plans to address future water resources challenges in the south east.
Drought
How we manage your water supply during a drought.
Water resources
Our plan for a secure and sustainable water supply.
Customers and governance
Discover how we're regulated, supported and held accountable. Learn about the organisations that oversee our work, the support available for vulnerable customers and how to access environmental information.
Our regulators
We work with regulators including Ofwat, the Environment Agency and DEFRA.
Vulnerability Strategy
Our Vulnerability Strategy details our five-year plan for how we'll improve our support.
Environmental information regulation
Learn more about Environmental Information Regulations (EIR) and how to make a request.
Open Data Strategy
We aim to become a data-driven and open data water utilities company. Our strategy shows our commitment to transparency, innovation, and excellence.
Environment and sustainability
Learn about the plans and strategies helping us protect the environment, improve resilience and reduce our impact. From drainage and wastewater management to pollution reduction, view how we're planning for a more sustainable future.
Pollution incident reduction
How we're planning to reduce pollution incidents
Drainage plans
Our strategy to improve our sewer network and reduce flooding.
Drainage and wastewater management
Our 25-year plan to reduce future pressures on our drainage and wastewater services.