Regulation
Our five year plan
Every five years, we go through a process called the price review. During this process, we formulate our plans for the next five years. A limit is set for customer bills, approved by our regulator Ofwat.
Regulatory plans and information
Working with regulators makes sure we're providing the best service for our customers and the environment.
Browse our strategies and plans by topic.
Our regulators
We work with regulators including Ofwat, the Environment Agency and DEFRA.
Vulnerability Strategy
Our Vulnerability Strategy details our five-year plan for how we'll improve our support.
Drainage plans
Our strategy to improve our sewer network and reduce flooding.
Drought
How we manage your water supply during a drought.
Pollution incident reduction
How we're planning to reduce pollution incidents
Environmental information regulation
Learn more about Environmental Information Regulations (EIR) and how to make a request.
Open Data Strategy
We aim to become a data-driven and open data water utilities company. Our strategy shows our commitment to transparency, innovation, and excellence.
Water resources
Our plan for a secure and sustainable water supply.
Strategic water resource solutions
Plans to address future water resources challenges in the south east.
Drainage and wastewater management
Our 25-year plan to reduce future pressures on our drainage and wastewater services.
Abstraction incentive mechanism
An Ofwat scheme to reduce abstraction from environmentally sensitive water sources.
Your water, your say
This event for customers, community groups and stakeholders helped shape our business plans.