Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Stop blocked pipes this Unblocktober
From flushing wet wipes to pouring oil down the kitchen sink, Unblocktober is the perfect time to fix bad habits at home!
Blocked pipes could cost you hundreds of pounds to fix.
Not only that, everything you flush or rinse away could end up in our rivers and seas.
Explore Thames Water
Get help and advice on some of our most popular topics.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Pollution
How to recognise and report signs of pollution to help us protect our rivers and waterways.
WaterHelp
Our WaterHelp scheme can help if your water bill is a large proportion of your household income.
Metered customers
We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.
Storm discharge map
Our near real-time map shows storm discharge activity, indicated by our EDM monitors.
Leakage performance
Find out how we're tackling leaks across our network.