Top of main content
A family wrapped up in coats and hats feeding swans by the side of a lake

Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

A woman insulating a pipe close to a wall.

Get your home ready for the cold snap

Forecasts say a wet, windy winter is on the way – and it could be one of the rainiest and coldest since records began.

To help, we've created some top tips from pipe insulation to bleeding radiators.

Keep your home cosy and ready for winter.

View winter tips

Explore Thames Water

Get help and advice on some of our most popular topics.

No water coming from a bathroom tap

No water or low pressure

What to do if your water suddenly stops or you’re having issues with your supply.

View water pressure
Thames Water engineer testing river water for pollution

Pollution

How to recognise and report signs of pollution to help us protect our rivers and waterways.

View pollution
Family washing up together

WaterHelp

Our WaterHelp scheme can help if your water bill is a large proportion of your household income.

View WaterHelp
Thames Water customer checking account on laptop

Metered customers

We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.

View metered charges
Storm discharge map

Storm discharge map

Our near real-time map shows storm discharge activity, indicated by our EDM monitors.

View map
Thames Water engineer with van

Leakage performance

Find out how we're tackling leaks across our network.

View leakage performance