Paying your bill
Pay in instalments
To split your bill into instalments, you can set up a payment plan. This gives you the flexibility to choose how and when you pay, including the date, frequency and method of payment.
If you don't set up a payment plan, you'll need to pay your bill in full within 14 days of receiving it.
You can pay your bill in full, or agreed instalments, using any of the following methods. Remember to allow time for payments to clear, as they can take up to five working days.
You can pay online using our secure payments system, Worldpay.
You can also call us 24/7 on 0800 980 8800 to make a payment with your debit or credit card, using our automated system.
We accept all major payment cards, except American Express.
Understand your bill
We go through our charges for unmetered, metered and wastewater customers.
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.