Paying your bill
Pay in instalments
To split your bill into instalments, you can set up a payment plan. This gives you the flexibility to choose how and when you pay, including the date, frequency and method of payment.
If you don't set up a payment plan, you'll need to pay your bill in full within 14 days of receiving it.
Direct Debit
Monthly Direct Debit is our most popular payment plan because we take payments automatically, so you never miss a bill.
If you need someone else to authorise a Direct Debit before it can leave your bank account, please complete our Direct Debit instruction form.
To cancel a Direct Debit, contact your bank. You'll need to set up a new payment method to pay your outstanding balance.
Other types of payment plan
If you prefer not to use Direct Debit you can still set up a plan and pay in instalments by card, cash or a way that suits you. Log in to your online account to set up or amend your payment plan.
How to pay
You can pay your bill in full, or agreed instalments, using any of the following methods. Remember to allow time for payments to clear, as they can take up to five working days.
Card payments
You can pay online using our secure payments system, Worldpay.
If you already have an online account with us, you can easily make payments at any time.
You can also call us 24/7 on 0800 980 8800 to make a payment with your debit or credit card, using our automated system.
We accept all major payment cards, except American Express.
Understand your bill
View our latest charges, as well as charges from previous years. We also go through our charges for unmetered, metered and wastewater customers.
Help paying your bill
Financial and debt support schemes are available to help you pay your bill. We'll assess your situation and help choose the right support for you.
Bill responsibility
Learn more about who is responsible for paying water charges and what happens if you don't pay your bill. This includes homeowners, tenants and landlords and empty properties.
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.