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Financial support

Financial support

Help with general billing enquiries

If you have a general enquiry which is unrelated to the coronavirus outbreak, we’re continuing to support you too. Here’s some ways we can help:

There are two types of grant you can apply for, the Customer Assistance Fund and the Thames Water Trust Fund.

Customer Assistance Fund

If your current financial position means you’re falling behind on bills, we could help. We've partnered with Auriga Services, a not-for-profit debt advice provider, to offer grants to those who have outstanding bills from previous years.

Things are changing

As of 30 September 2020, our current lump-sum grant scheme will close. If we receive your application to the Customer Assistance Fund on or before this date, you’ll be considered for the current scheme.

Our new scheme

From October, we’ll be taking applications for our new payment matching scheme.

Pop back soon for more info.

Thames Water Trust Fund

If your household has a low income, you may qualify for our trust fund. Our shareholders contribute to offer you free appliances and grants as well as financial support for debt advice agencies.

Apply for the Thames Water Trust Fund