*Before 1 April 2020, WaterHelp was known as WaterSure Plus. The criteria and benefits are unchanged. You’ll see the new name appearing on bills and letters during 2020. You don’t need to take any action.
Pay weekly straight from your benefits
If you’re falling behind on your bills, our joint scheme Water Direct may be able to help.
Designed in partnership with the Department for Work and Pensions (DWP), it allows you to combine your bill with any other bill arrears into one weekly payment, which goes straight from your benefits.
If you need support during this difficult time, we’re here to help. We may be able to temporarily reduce or postpone your water bill payments for three months. We're calling this a 'flexible payment period'.
Our Trust Fund also supports free, confidential money management advice and one-to-one debt counselling for customers who need it most. Find out more on the Trust Fund website.
Discuss your options with someone
Talk to us if your bills are overdue or you’re not sure what help best suits your circumstances. If you need to speak to someone call us on 0800 980 8800. Lines are open 8am to 8pm, Monday to Friday.
If your hearing or speech is impaired, you can contact us using Relay UK.
Sign up for priority services
We want to make sure you’re aware of other free services you may be eligible for. And just like the help we offer you paying your bills, our priority services register is there for you when you need it most.
Please sign up to let us know if you have ongoing medical or mobility concerns, long-term health conditions or communications needs. By sharing you needs with us, we can tailor our services to you and prioritise how we support you during a water stoppage.