HomeHelp and adviceAccount and billing

Financial support

Financial support

We’re always here to support our customers who may be struggling to pay their bills. Now more than ever, we’re committed to providing options for customers who are worried about the cost of their bills, particularly in this uncertain time of the coronavirus outbreak.

Help paying during the coronavirus outbreak

If you’ve been financially impacted by the coronavirus outbreak – we want to help. We’ve set up a 'flexible payment period' for our customers to either temporarily pause or reduce payments. If you’d to know more about how we can support you, visit our flexible payments information page.

Help with general billing enquiries

If you have a general enquiry which is unrelated to the coronavirus outbreak, we’re continuing to support you too. Here’s some ways we can help: