HomeHelp and advice

Account and billing

Account and billing

Manage your account online

Having an online account means that you can do loads of things quickly and easily. Download a copy of your bill, change your details, update your Direct Debit, choose to go paperless..and much more!

illustration of Thames Water employee using keyboard

Our most popular account and billing topics

Understand your bill

Pay your bill

Let us know you're moving home

Get financial support

We know that keeping on top of all your finances can sometimes be tricky. Learn about the different financial support options we may be able to offer you.

Help with a bereavement

We're here to help make things easier for you and your family. We can help you close a water account or move it into a different name, depending on your circumstances.

We're here to help

Our amazing customer care team are available on Facebook and Twitter 24 hours a day, 365 days a year. Just drop them a message and they'll be right with you.