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Account and billing

An online account is a great way to complete a wide variety of tasks online without needing to call us. With an online account you can:

  • Manage payments
  • Set up a Direct Debit or payment plan
  • Make a payment by credit or debit card
  • Tell us you’re moving home
  • Be notified by email when a bill is ready
  • View, download, print and pay your bills
  • Update account information and add account holders
  • Submit meter readings and view your water usage (metered customers)

Set up an online account


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Our range of account and billing topics

We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.

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Understand your bill

We go through charges for unmetered, metered and wastewater customers.

View how you are charged

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How to pay your bill

You can pay your bill in full or in instalments, through a range of payment methods, including Direct Debit.

Pay your bill

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Get financial support

Our financial and debt support schemes are available to help you with your bill.

Help pay your bill

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Moving home

You can tell us about your move as early as 28 days before your move date.

Tell us you are moving

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Provide a meter reading

You can submit a meter reading using your online account to ensure your bill is as accurate as possible.

Log in and submit a reading

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Help with a bereavement

When someone has passed away, we can help close an account or move it into a different name.

Notify us of a bereavement

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WhatsApp us

Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

Message us