Account and billing
An online account is a great way to complete a wide variety of tasks online without needing to call us. With an online account you can:
- Manage payments
- Set up a Direct Debit or payment plan
- Make a payment by credit or debit card
- Tell us you’re moving home
- Be notified by email when a bill is ready
- View, download, print and pay your bills
- Update account information and add account holders
- Submit meter readings and view your water usage (metered customers)
Our range of account and billing topics
We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.
Understand your bill
We go through charges for unmetered, metered and wastewater customers.
How to pay your bill
You can pay your bill in full or in instalments, through a range of payment methods, including Direct Debit.
Get financial support
Our financial and debt support schemes are available to help you with your bill.
Moving home
You can tell us about your move as early as 28 days before your move date.
Provide a meter reading
You can submit a meter reading using your online account to ensure your bill is as accurate as possible.
Help with a bereavement
When someone has passed away, we can help close an account or move it into a different name.
WhatsApp us
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.