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Account and billing

Register for an online account

An online account is a great way to complete a wide variety of tasks online without needing to call us. With an online account you can:

  • Manage payments
  • Set up a Direct Debit or payment plan
  • Make a payment by credit or debit card
  • Tell us you’re moving home
  • Be notified by email when a bill is ready
  • View, download, print and pay your bills
  • Update account information and add account holders
  • Submit meter readings and view your water usage (metered customers)

Set up an online account

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Our top account and billing topics

We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.

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How to pay your bill

You can pay your bill in full or in instalments, through a range of payment methods, including Direct Debit.

Pay your bill

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Understand your bill

We go through our water charges for unmetered, metered and wastewater customers.

View how you are charged

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Bill responsibility

Find out who's responsible for paying water bills. This includes homeowners, landlords and tenants and empty or vacant properties.

View bill responsibility

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Get financial support

Our financial and debt support schemes are available to help you with your bill.

Help paying your bill

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Moving home

You can tell us about your move as early as 28 days before your move date.

Tell us you are moving

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Provide a meter reading

You can submit a meter reading online to ensure your bill is as accurate as possible.

Log in and submit a reading

Further support

If you need further support, we're here to help. 

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Help with a bereavement

When someone has passed away, we can help close an account or move it into a different name.

Find out how to notify us of a bereavement and what information you'll need to give us. We understand how difficult and upsetting this can be, so we'll try to help you as quickly as possible.

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Get in touch

You can view what happens when you contact us about your account or bill, on our account and billing page.

For help with your bill or account, we have a variety of topics you can contact us about. There are many ways you can contact us including by phone, WhatsApp, and web chat. 

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WhatsApp us

Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

Message us