Account and billing
An online account is a great way to complete a wide variety of tasks online without needing to call us. With an online account you can:
- Manage payments
- Set up a Direct Debit or payment plan
- Make a payment by credit or debit card
- Tell us you’re moving home
- Be notified by email when a bill is ready
- View, download, print and pay your bills
- Update account information and add account holders
- Submit meter readings and view your water usage (metered customers)
Our range of account and billing topics
We've broken down into categories the most popular topics for account and billing to help you manage your account and pay your bill.
Understand your bill
We go through charges for unmetered, metered and wastewater customers.
How to pay your bill
You can pay your bill in full or in instalments, through a range of payment methods, including Direct Debit.
You can tell us about your move as early as 28 days before your move date.
Provide a meter reading
You can submit a meter reading using your online account to ensure your bill is as accurate as possible.