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Moving home

Check if we supply your water

Postcode checker

You can use the Water UK postcode checker to make sure that we provide your water and wastewater services.

Tell us about your move

You can tell us about your move as early as 28 days before your move date.

I'm a new customer

If you’re moving in, tell us about your move by setting up an online account

I'm an existing customer

If you're moving out of our area, or moving to another property in our area, the quickest way to do this is via your account online

I'm a landlord

Landlord TAP is the easiest way to tell us about your tenants

Someone has passed away

If you need to update or close an account, we're here to help during this difficult time


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WhatsApp us

Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

Message us
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Don't let problem plumbing spoil your new home

More than a million customers trust British Gas to keep their home flowing. Join them with expert Plumbing and Drains cover for just £4.50 a month*.

  • Unlimited repairs and call-outs
  • Access to thousands of trusted engineers
  • No hidden costs with all parts and labour included

Get covered today

*£4.50 a month for the first year. Homeowners and new customers only. £60 excess per completed repair. Terms and exclusions apply, see website for full details.