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Moving home

We provide water and wastewater services to 15 million customers across London and the Thames Valley, that’s a lot of homes! We know there’s a lot to think about when you’re moving, but you can let us know in just 3 simple steps.

If you’re a landlord, managing agent, or bill management company, we have specific guidance to help you.

Step 1 – Check your move date

You can tell us you’re moving up to 27 days before you're due to move. If your moving date is more than 27 days away, please pop back nearer the time.

Step 2 - Check who your water provider is

Depending on where you live, you may already get your water or wastewater services from us or you could be moving into our area for the first time.

If you're not sure, you can check who your provider is by using the Water UK postcode checker.

Check who your provider is

Step 3 - Tell us about your move

Depending on where you’re moving to, we’ll either need to set up a new account, update your existing account or close your existing account.

Moving into our area

If you’re moving into our area, we’ll set up a new account for you. You’ll need to let us know your:

  • New address
  • Moving date
  • Contact details
  • Payment information

Moving to another home in our area

If you’re moving within our area, we’ll update your existing account. You’ll need to let us know your:

  • New address
  • Moving date
  • Account number, which can be found at the top of your bill
  • Latest meter reading, if your home has a meter

Will my balance move with me?

When you move within our supply area, your account number can stay the same. This means any outstanding debit or credit will stay on your account. Just be sure to complete our online moving form, selecting the box for ‘Existing customer’.

If you have a water meter

You can submit a final meter reading on the day you move out, this will help keep your final bill as accurate as possible.

Moving out of our area

If you’re moving out of our area, we’ll close your account. You’ll need to let us know your:

  • New address, for us to send your final bill
  • Moving date
  • Account number, which can be found at the top of your bill
  • Latest meter reading, if your home has a meter

Your bill

If your final bill is in credit, then we’ll refund the money to you. This happens automatically if you pay by Direct Debit. If you pay another way, please get in touch and we’ll arrange a bank transfer or send a cheque to your new address.

If you have a water meter

You can submit a final meter reading on the day you move out, this will help keep your final bill as accurate as possible.

Tell us you’re moving

Peace of mind without splashing out

Plumbing and Drains cover from British Gas for just 99p* a month

  • No additional call out fees
  • All parts and labour included
  • Excess applies

Get covered

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*99p a month for the first year. Sign up by 31 December 2021. £60 excess per completed repair. New customers only. Auto renews but we'll remind you so you can cancel if you want.

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