Moving home

If your property is furnished, or if you're carrying out renovations under the cost of £100,000 your account will need to stay open and your bill will be payable as normal.

If your property is unfurnished you can contact us on 0800 980 8800 for further information.

If you're carrying out renovations over the cost of £100,000 please contact us on 0800 009 3921 for further information.

If you have more than one property needing a Thames Water account, you can call us on 0800 980 8800 to set them up.

Landlords can do this directly on the national web portal, Landlord TAP.

If you're already named as an authorised representative on their account, you can set up an online account on their behalf.

If they haven't set up an account yet or you’re not named as an authorised representative on the account, they'll need to call us on 0800 980 8800 to set up the account or give permission.

If you're moving out of a shared property and the account is in your name, please let us know that you are moving out.

Someone still living at the property can then contact us so they can set up a new account.