Help when someone's passed away
Losing a loved one and getting their affairs in order can be stressful. We’re sorry for your loss and will do our best to update our records as quickly as possible for you and your family.
Report a bereavement
The simplest way to notify us of a death is to complete our online form. Alternatively, you can reach us over the phone.
We can help you close the water account or move it to a different name. We'll let you know if any refunds or outstanding balances are due.
Information you’ll need
Having the following details ready will help us process everything quickly:
- Name, address, and phone number of the deceased. These are the details of the person who has died.
- Account number (you'll find this at the top of a bill from us, if available).
- Date of passing - the date on which the person died and is recorded on the death certificate.
- Executor’s name, address and contact details. The executor is a person named in a will who is legally responsible for managing the deceased's estate and carrying out the instructions in the will.
- Property details, including an up-to-date meter reading if possible.
Don't worry if there isn't a will or an appointed executor. You can still let us know about a bereavement by completing our online form or calling us.
Contact us
If you'd like to speak with us in person, give us a call on 0800 009 4976 Monday to Friday from 9am until 5pm, so we can help you.
You may hear a recorded message suggesting you use our website instead. But please stay on the phone to talk to a member of our team.
Extra help
If you’re going through a life-changing event, like a bereavement, we’re here to help. Join our free Priority Services Register for extra support when you need it most.
Organisations we recommend for support
Mind
Mental health support and respect.
Cruse
Grief support and information.