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Help when someone's passed away

We know that losing a loved one and getting their affairs in order can be very stressful and emotionally draining. We’re really sorry for your loss and will do our best to make things easier for you and your family.

We’re here to help

We’ll help you decide what’s best to do with the account. This could be closing it or moving it into a different name. Either way, we'll make sure everything is sorted for you. This includes letting you know if any refunds or outstanding balances are due.

It’s easiest to do this over the phone. This is so our team can make sure everything is sorted out for you and answer any questions you have. Please give us a call on 0800 009 4976 from Monday to Friday, so we can help you.

It’s really useful if you can have the following information to hand:

  • The name, contact details and address of the executor of the estate
  • The full name and address of the account holder
  • The date of passing for the account holder

It’s taking us longer than usual to answer calls at the moment due to the coronavirus pandemic. We’re grateful for your patience if it takes a while to get through to us. You might hear a recorded message suggesting you use our website instead. However, please stay on the phone to speak to one of our team.

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