HomeHelp and adviceAccount and billing

Help with a bereavement

Help when someone's passed away

We know that losing a loved one and getting their affairs in order can be very stressful and emotionally draining. We’re really sorry for your loss and will do our best to make things easier for you and your family.

We’re here to help

We’ll help you decide what’s best to do with the account, whether it’s closing it or moving it into a different name. Either way, we'll make sure everything is sorted for you, including letting you know if any refunds or outstanding balances are due.

It’s easiest to do this over the phone, so our team can make sure everything is sorted out for you and answer any questions you might have. Please give us a call on 0800 980 8800 between 9am and 5pm, Monday to Friday, so we can help you.

It’s really useful if you can have the following information to hand:

  • The name, contact details and address of the executor of the estate
  • The full name and address of the account holder
  • The date of passing for the account holder

It’s taking us longer than usual to answer calls at the moment due to the coronavirus pandemic, so we’re grateful for your patience if it takes a while to get through to us. You might hear a recorded message suggesting you use our website instead, but please stay on the phone to speak to one of our team.