We have terms of use for different areas of our business - Thames Water and Property Searches.
You should read these terms of use carefully before using our website. Make sure you check for changes to these terms of use whenever you return to our website.
Our terms and conditions go through how you may use our website.
We go through the terms and conditions for Property Searches and our residential and commercial searches.
These terms of use, together with our privacy policy and cookies policy, set out how you may use our website as a guest or a registered user of certain services you may access through our website.
You should read these terms of use carefully before using our website. By using our website you're:
consenting to us processing any personal data that you provide to us or that we collect from you as a result of your use of our website
If you don’t accept these terms of use you should leave our website immediately.
If you buy any products or services from our website then additional terms and conditions will apply. You'll find them at the point of application.
If there is any conflict between these terms of use and any specific terms and conditions relating to any products or services you purchase from our website, the latter shall take precedence.
You're responsible for ensuring that anyone else who accesses our website through your internet connection is aware of and complies with these terms of use, our privacy policy and cookies policy.
We make changes to these terms of use from time to time. You should check for changes to these terms of use whenever you return to our website.
We also make changes to our privacy policy and cookies policy from time to time. You should also check these for changes.
We, Thames Water Utilities Limited, operate this website www.thameswater.co.uk.
We're a company registered in England and Wales under company number 02366661.
Our registered office is at Clearwater Court, Vastern Road, Reading, RG1 8DB.
Our VAT number is GB 537-4569-15.
You can contact us:
You may only use our website for lawful purposes and in compliance with all applicable laws. This includes, without limitation:
In addition, you must not:
If you breach any of these terms of use, your right to use our website will immediately end. We may take other actions including, without limitation, legal action as we consider appropriate.
If you breach any of these terms of use, or if we receive a request from a law enforcement authority to do so, we may report your identity, details of any breach and any other information we consider necessary to relevant law enforcement authorities.
If you register an account on our website you must provide accurate and complete registration information and keep that information up to date at all times.
Use of certain parts of this website is password protected. In order to use it we may request at any time that you provide a user identification code, password and/or pre-selected answers to security questions in order to access it. It's your responsibility to keep this information secret and confidential and not to disclose it to any other person.
If you think that somebody else might know your password then you must log in to your account and change it as soon as possible.
We reserve the right to disable any user identification code, password and/or pre-selected answers to security questions at any time if, in our reasonable opinion:
Our website is made available to you free of charge.
We don't guarantee that access to our website, the content on it, or the services provided through our website, will always be available or uninterrupted. Your right to access our website is given on a temporary basis only. We will not be liable if for any reason our website is unavailable for any time or for any period.
If the need arises, we may suspend access to our site, or close it indefinitely.
We reserve the right to change our website and the content on it, including, without limitation, by adding or removing content or functionality, at any time.
We regularly review the content on our website. However, we cannot guarantee that all content on our website is accurate, complete or up to date. We therefore make no warranties (express or implied), representations, undertakings or guarantees that the content on our website is accurate, complete or up to date. We're under no obligation to update inaccurate, incomplete or out of date content.
We make no warranties (express or implied), representations, undertakings or guarantees that our website or any content on it will be free from errors or omissions.
The content on our website is provided for general information purposes only. Nothing on our website is intended to be advice on which you should rely. You should always obtain appropriate specialist advice before taking, or not taking, action on the basis of any content on our website.
We make no warranties (express or implied), representations, undertakings or guarantees that our website is secure or free from bugs or viruses or that defects will be corrected. You're responsible for ensuring that the device from which you access our website has suitable anti-virus software in place.
If you upload content to our website you must comply with our content standards.
You warrant to us that you own any content which you upload to our website or, if you are not the owner, that you have the right to upload it.
You'll continue to own any content which you upload to our website, but for so long as that content remains on our website you grant us a world-wide licence to use, store, copy, perform, distribute, display it in accordance with our terms of use.
You'll compensate us for any losses, liabilities, costs, expenses, claims or proceedings that we suffer or incur, or will suffer or incur, as a result of or in connection with any breach by you of your obligations or warranties.
We're not responsible for, and make no warranties (express or implied), representations, undertakings or guarantees in respect of, any content on our website which is uploaded by a user. Any view expressed by any user of our website is their view and not our view nor the view of our officers or employees.
We reserve the right to remove any content that you have uploaded to our website at any time.
We also reserve the right to disclose your identity to any person who claims that any content you have uploaded to our website infringes their intellectual property rights or their right to privacy or is defamatory.
Please remember that any content you upload to our website may be viewed by other users, so always think carefully before you submit any content.
Any content that you upload to our website must:
You must not upload to our website any content which:
We, or our licensors, own the copyright and all other intellectual property rights in our website and all content on it. All such rights are reserved.
The Thames Water roundel is our registered trade mark.
You may download the content we own from our website and/or print a reasonable number of copies of any page on our website. You must not make any changes to any content which you have downloaded or printed from our website. If you reproduce the downloaded or printed content in any medium you must ensure that you reproduce it accurately and completely and include a statement acknowledging that it is sourced from our website.
If you use, download, print or reproduce content from our website in breach of these terms of use, your right to use our website will immediately end. You must return to us or destroy (at our option) all digital and paper copies of the content that you have made.
Our website may contain links to other websites from time to time. These links are provided for your convenience. We have no control over, and no responsibility or liability to you for, those other websites or their content.
For the avoidance of doubt after you leave our site (whether knowingly or not), we can no longer be responsible in any way for any material that you encounter and excludes to the fullest extent permitted by law all liability that may arise with respect to or as a result of such material causing any damage, costs, injury or financial loss of any kind.
You may create a link to our website from another website, but only if you comply with the following conditions:
We reserve the right to ask you to remove any link to our website at any time and without giving you prior notice.
Nothing in these terms of use limits or excludes our liability to you for:
As these terms of use govern your access and use of our website, all warranties (express or implied), conditions and other terms relating to our website and/or its content which would otherwise be implied by law (whether by statute, common law or otherwise) are excluded.
We will not be liable to you for any loss or damage arising out of or in connection with your use of (or inability to use) our website or your use of or reliance upon any content on our website, whether in contract, tort (including without limitation negligence), misrepresentation, restitution, under statute or otherwise.
If you're a consumer, these terms of use are governed by the law of England and Wales. The courts of England and Wales have non-exclusive jurisdiction to determine any dispute arising out of or in connection with them. If you're resident in Scotland, you may also bring proceedings in Scotland. If you're a resident in Northern Ireland, you may also bring proceedings in Northern Ireland.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms of use affects your rights as a consumer to rely on such mandatory provisions of local law.
If you're a business user, these terms of use (and any non-contractual obligations arising out of or in connection with them) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction to determine any dispute arising out of or in connection with them. This includes, without limitation, in relation to any non-contractual obligations.