Website accessibility
The following statement applies to all content available on the www.thameswater.co.uk domain. It does not apply to content on Thames Water subdomains, for example, www.careers.thameswater.co.uk or third-party content or websites linked on the website.
What you can do on our website
We’re committed to delivering a website that’s easy to use and accessible for everyone.
When accessing our website, you should be able to:
Change the text size by zooming or changing your browser settings.
Read text clearly against background colours used on webpages.
Improve colour perception on webpages with a colour enhancer extension or remove all colour with a grayscale extension.
Navigate our website and skip main content using a keyboard.
Listen to most of the website using a screen reader or screen reader extension.
Translate web pages with Google Translate extension.
Please note that most extensions will require you to use a Chrome browser. Google has a helpful guide on how to use Chrome with accessibility extensions.
AbilityNet has advice on how to make your device easier to use if you have a disability.
Website compliance
The website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard. We will continue to base accessibility for the website on these guidelines.
You can view our website's terms and conditions, privacy notice and cookies policy online.
Non-accessible areas
Areas of the website may not be fully accessible such as:
- Some pages and documents not written in plain English
- Inconsistent heading structures on some webpages
- Documents in less accessible formats such as as PDFs
- Zoom limit and keyboard navigation on our report a problem page and storm discharge map
- Some links not being clear out of context
- Alt text missing from some images
What we're doing to improve accessibility
Fixing some of the accessibility areas would be less of a priority due to the area either being retired soon or replaced with an updated version.
Content and design fixes
In addition to our plan to fix known issues, we'll continue to improve and review the website’s content, design, accessibility, and structure. We will prioritise improving the website's accessibility based on customer demand and need.
Communicating numbers
We aim to make numbers easy to understand for our customers, no matter their numeracy level. As part of this, we've partnered with Plain Numbers. We're working with them to improve how we convey numbers across our communications.
Extra support
We have a range of support options available to help you contact us and read your bill.
Alternative bill format
You can get your bills in braille, large text and on a coloured background. We can also read your bill over the phone or email it to you.
Accessible contact options
If you have hearing or speech difficulties or English is not your first language, we offer a range of ways to help getting in touch with us easier.
This page was last updated on 29/11/2024 and will be updated regularly as accessibility is improved on the website.