Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Find the right financial support
From payment plans to discounted tariffs, we have a range of financial support options available.
Complete an income and expenditure form online, and we'll help you choose the right support for you.
You’ll need:
- Details of your income and any debts
- Regular bills and other expenses
- Your Thames Water account number (found at the top of your bill)
Explore Thames Water
Get help and advice on some of our most popular topics.
Changes to our prices
View why prices have increased, how we’ll spend your money, and the support available.
Our biggest upgrade in 150 years
We’re fixing leaks, reducing pollution and protecting water quality.
Priority Services Register
Our free service for those who need a little extra support.
Accessible contact options
We offer a range of ways to help getting in touch with us easier.
How you can save water
We've put together a range of water saving tips to help you save water.
Our leakage performance
Find out how we're tackling leaks across our network.