Temporary hosepipe ban
A temporary hosepipe ban has been announced following a very dry spring and continued hot weather.
The hosepipe ban applies to customers who receive their water supply from us. It does not apply to customers who only receive wastewater services from Thames Water. However, your water supplier may have its own restrictions in place.
We ask customers not to use a hosepipe, sprinkler or pressure washer during the hosepipe ban and to help save water.
Explore Thames Water
Get help and advice on some of our most popular topics.
Changes to our prices
View why prices have increased, how we’ll spend your money, and the support available.
How to check for leaks
We've created a guide on ways to check for leaks at home.
Priority Services Register
Our free service for those who need a little extra support.
Help moving home
You can tell us about your move as early as 28 days before your move date.
Our biggest upgrade in 150 years
We’re fixing leaks, reducing pollution and protecting water quality.
Our leakage performance
Find out how we're tackling leaks across our network.