We’ve been working hard to prepare for this latest hot spell – our sites are operating to maximum capacity, storage in our reservoirs is healthy and we’re minimising leakage in the area.

However, there are ongoing power supply issues in the area which have been leading to occasional problems at some of our water treatment sites.

We’re using tankers to bring water into the area to help make up some of the shortfall this has caused.

Your water may be briefly disrupted as a result of the power problems, or while we switch between tankers. We’re sorry if this happens – if it continues for more than an hour or two, please let us know.

We’d really appreciate your help as we restore normal service. We know how inconvenient this is during such hot weather, but please try to use water for essential purposes only over the next few days.

We’ll always aim to have your water back on within 12 hours. If we don’t, you could be entitled to an automatic payment.

We know this has happened at an especially difficult time, and we’re really sorry. We’ve answered the most common customer questions about coronavirus on our website, including how we can provide extra help to those who need it most.

Thank you for your patience while we work to get things back to normal.

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