Welcome to Thames Water
We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.
Drought update
We've announced a hosepipe ban. The hosepipe ban will start on Tuesday, 22 July 2025. It will impact Thames Water customers in the following postcodes:
• OX
• GL
• SN
• RG4, RG8, and RG9 postcodes
Find out why and what the restrictions mean for you.
Explore Thames Water
Get help and advice on some of our most popular topics.
Our prices
We go through why prices have increased, how we’ll spend your money, and the support available.
Bin it, don't block it
Are you putting the wrong things down your sinks and toilets? Find out how you can prevent blockages at home.
Water saving calculator
Get a personalised report to see how you can save water and money on your bills.
Water quality
To check out the water quality in your area, all you need is your postcode.
No water or low pressure
What to do if your water suddenly stops or you’re having issues with your supply.
Leakage performance
Find out how we're tackling leaks across our network.