We’d like to thank customers for their patience and understanding while we worked to fix these issues.

We’re pleased to say the situation has improved, but we’re really sorry if you were affected – we know how stressful and inconvenient it is to be without water, especially at this difficult time.

There may still be some airlocks in the system, so if you find you have low pressure please call us on 0800 316 9800.

Demand for water in recent days has soared by more than a quarter compared with this time last year, due to the warm weather and many people being based at home.

We’ve been asking customers in the area to please help by using water sparingly where possible – for example, by turning off sprinklers and hoses, avoiding washing cars and taking shorter showers – while still following government advice on regular hand washing. We’re promoting a wide range of water saving tips.

We’re aware this has happened at an especially difficult time and we understand the concerns you may have. We’ve answered the most common customer questions about coronavirus, including how we can provide extra help to those who need it most.

We’ll update this message if there are any significant updates to report.

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