No water / low pressure

Message last updated.

We're sorry to any customers in the EC1 and N1 postal code areas who have been experiencing no water or lower water pressure than normal.

We isolated a burst pipe on St John Street and a repair team is on site continuing to fix the broken pipe.

We are aware of customers still without water in EC1 and N1 we are working around the clock to improve this. We've rerouted the water supply and the pressure is improving in the area, however there are still areas we are aware of still struggling for water supply.

If you reside in a above ground floor level property, we ask that you approach your building management before contacting us, as they may be able to restore your supply via internal methods.

If you are a ground floor level property and are still experiencing no water. please contact us on 0800-3169800

St John Street is shut from the junction of Rosebery Avenue to junction with Myddleton Street and Spencer Street with a diversion along Rosebery Avenue, Farringdon Road and Skinner Street.

We will provide a further update on our progress no later than 09:00am.

We’ll keep this webpage and our Twitter feed updated with the latest :  https://twitter.com/thameswater


Low pressure / no water

Message last updated.

We are currently working on a burst water pipe in your area which is causing some customers to experience low pressure or no water. 

Our teams are working hard to repair a burst in Lower Road and Hawthorn Place, DA8.  

When your supply is returned, you may experience low pressure or cloudy water for a short period; this is normal and safe to drink. If your water supply is not back to normal by 10:30am, please call us on 0800 316 9800 and we’ll be able to help.

You can also check our twitter page for further updates by clicking the link below.




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