Accessing your online account

Message last updated.

You may have noticed that we recently made some improvements to the way you access your online account. We’ve found an issue which we’re working on right now, we’re not sure how much longer this is going to take and so thank you for your patience.

Don’t forget you can access our online forms to manage your account, and we're here to help 24/7 on social media: just contact us on Twitter or Facebook.

If you’re having problems finding your account number we can help, please contact us.

Lane Closure - London Road RG14

Message last updated.

We are currently conducting some essential unplanned maintenance work at the junction of London Road and Craven Dean heading eastbound out of Newbury (RG14) to fix a suspected leaking main underground. 

This has meant we have had to close a lane. 

To ease the impact we have installed a two way traffic light system. We apologise for any inconvenience but this unplanned work is absolutely necessary to ensure any problems are dealt with swiftly.

No Water / Low Pressure

Message last updated.

Some customers have no water or lower pressure than normal in GU6.

We're working in Avenue Road to repair the burst water main.

We're in the area carrying out the repair and should have more information by 23:00.

You can also find out more at https://twitter.com/thameswater

Low pressure & no water tonight?

Message last updated.

If you have no water or low pressure tonight, it’s likely to only be temporary whilst we look for leaks.

We actively look for leaks to try and prevent bursts from happening and to reduce wastage.
Whilst looking for leaks we also check that all of our equipment works as expected.

Sometimes we have to turn some valves on and off to monitor the flow of water, allowing us to find any leaks.


Tonight we’re working in:


E3, E4, E11, E17, EN1, EN3, N1, N21, NW1, NW8, SE6, SE18, SW2, SW19, SW1X, SW1Y, TW1, TW4, W3 & W13.

Report a leak.

Our repair team are always on standby.

Report a leak now

Moving home.

Let us know you're moving into, within, or out of our area.

Let us know

In your area.

Get the latest on repairs, reported leaks and planned improvements.

Search your area