Our teams have completed the repair of the broken pipe. However, there is further work to be done and we plan to do this overnight to reduce disruption.
We are now working hard to increase the pressure, this means you should see your water supply return to normal over the remainder of the evening as the pressure continues to build up in the pipe.
More bottled water has now been delivered and is available for collection from
Chingford Assembly Hall
We’re sorry for any disruption caused.
You can also keep up to date by clicking on our twitter link: https://twitter.com/thameswater
The hot weather means we’re seeing a huge increase in demand for water across our entire area.
We’re currently supplying customers with an additional 450 million litres every day – this is 17% more than normal.
We are sorry to those customers who have experienced low pressure in SL postcodes over the weekend and into this morning. We’re working hard to increase the pressure in this area, wherever possible.
The hot weather means we’re seeing a huge increase in demand for water across our entire area. As a result of the amount of water being used, some areas are experiencing low water pressure – particularly at peak times. This is because water cannot travel around the network quickly enough.
Over the last few days, we’ve seen the highest ever water usage across Slough, Wycombe and Aylesbury. We’re doing everything we can to meet this extra demand, but we need your help.
We’re asking all our customers to save as much water as possible. This includes not using hoses or sprinklers so there is enough to go around and keep water coming out of everyone’s taps.
We’ve been working very hard over the last few days to improve supply resilience in the Guildford area. The situation has started to improve and all customers should now be back in supply.
Whilst the weather remains hot and dry, we still need your help by continuing to use water wisely and keeping the level of demand down.
You can also get updates via our Twitter page https://twitter.com/thameswater
Learn how hot weather impacts water usage and how you can help to save water.Learn more
We've published our 2017/2018 annual report and annual performance report.Learn more