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A young girl and a dog play in the river

Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

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What happens during an incident

The size and type of an incident will determine how we can support you and what happens next.

On our what happens during an incident page we go through what you can expect during an incident.

We’ll do our best to restore your water, as soon as possible.

View during an incident

Things we love

Caring for water

We're passionate about protecting our most precious resource.

Our people

Could you be our next Data Analyst, Mechanical Engineer or Marketing Manager?

Sharing our stories

From fatbergs to fountains, read the latest news and updates from our business.