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Welcome to Thames Water

We take care of water for 16 million people, enabling our customers, communities, and environment to thrive.

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Help paying your bill

If you're worried about your bill, our financial and debt support schemes are here to help.

These include affordable payment plans, discounted tariffs, grants and more.

We also have a range of organisations that can help provide debt advice.

Get financial support

Explore Thames Water

Get help and advice on some of our most popular topics.

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Metered charges

We go through how you’re billed if you’re on a water meter and what to do if your bill is higher than usual.

View metered charges
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Unmetered charges

For customers without a water meter, we work out charges based on the size and location of your property.

View unmetered charges
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Debt support

Our Customer Assistance Fund can help you to clear your water bill debt.

View Customer Assistance Fund
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No water or low pressure

What to do if your water suddenly stops or you’re having issues with your supply.

View water pressure
Storm discharge map

Storm discharge map

Our near real-time map shows storm discharge activity, indicated by our EDM monitors.

View map
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Leakage performance

Find out how we're tackling leaks across our network.

View leakage performance