We are still working in Clock Tower Mews SE28 following a burst water pipe.
The repair is more complicated than it first seemed due to a gas pipe being very close to our repair.
We have re-routed our network keeping our customers in supply, however it is possible you may experience lower pressure than normal especially for above ground floor flats and high rise properties where the effects of this repair will be noticed more during peak times.
Once this repair is complete you may need to contact your landlord or managing agent to assist with restarting internal pumps.
We apologise for any inconvenience caused and we will update you on our progress when more information becomes available.
You can also get further updates by clicking on our twitter link: https://twitter.com/thameswater
Following the recent supply issues, here’s information on compensation for all affected customers.
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Tell us how much you want us to invest in things like tackling leaks, reducing the likelihood of drought and helping customers who are struggling to pay their bill.
Have your sayFlushing wet wipes down the loo can cause fatbergs that clog pipes.
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