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No water or low pressure

If your water suddenly stops, or you’re having issues with your supply, we’re here to help.

Our step-by-step guide explains how to find out what the problem is and get it fixed as soon as possible.

Things to check if you have no water

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Try your cold kitchen tap

Is water coming out of this tap but nowhere else in your home? It’s very likely to be a problem with your internal plumbing. You need to contact an approved plumber or your landlord.

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Look for frozen pipes

In cold weather, you can usually spot a frozen pipe by the light coating of frost around it. If this happens, read our help page for advice on what to do with frozen pipes.

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Check your stop valves

Your inside stop valve is usually placed under your kitchen sink. Check that it’s fully open by gently turning it anti-clockwise. Use our guide to find out how to turn on your inside stop valve.

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Ask your neighbours

If your neighbours are having the same problem with their water supply, it could be an issue with our network. If not, contact an approved plumber or your landlord.

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Check issues in your area

Your supply might be affected by an issue we’re already working to fix. Search for your postcode on our map to see planned work or check our network latest for more information.

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Need more help?

If you’ve taken these steps and you still have a problem with your water supply, start a chat with our friendly team now and we'll be happy to help.

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Keep things flowing with Plumbing and Drains cover

More than a million customers trust British Gas to keep their water working. Join them with expert Plumbing and Drains cover for just £4.50 a month*.

  • Unlimited repairs and call-outs
  • Access to thousands of trusted engineers
  • No hidden costs with all parts and labour included

Get covered today

*£4.50 a month for the first year. Homeowners and new customers only. £60 excess per completed repair. Terms and conditions apply, see website for full details.

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