We’ve been made aware of a scam letter sent to some customers claiming they are eligible for a reduced bill or free water. The letter links to a fake Thames Water website with a URL and QR code.

This letter has not come from Thames Water. Please dispose of the letter and do not visit the website or scan the QR code.

For guidance around our communications, please read our online guide on how you can have confidence in our communications.

We take cyber security issues very seriously and are doing all we can to resolve this.

All incidents