We’re continuing to receive more calls than normal following the recent heavy rain, so we’re sorry if you experience a delay in getting through.

If you’ve been affected by flooding from a sewer – particularly if it’s inside your home – please contact us on 0800 316 9800, and we’ll answer your call as soon as we can.

You can find more information here. Flooding can be a complex issue and we sometimes won’t be the best people to help. To make sure you get the right help first time, here’s a list of emergency contacts:

Highway flooding: To report flooding from roads, gullies or ditches, please contact your local highway authority.

Blockage in a section of our pipework: Please report this and we’ll send someone to look at it as soon as we can.

Blockage within your drains: We recommend you contact a plumber. Many home insurance policies include drainage cover, so your insurer may also be able to help. For more information about blockages and who is responsible click here. To report a blockage online, click here.

Land drainage or groundwater flooding: To report flooding that’s run off nearby land or seeped up through the ground, please contact your local council.

River flooding: If a river has burst its banks, you’ll need to contact the Environment Agency, on 0800 80 70 60.

All incidents