Water meters
We aim to read your meter once a year. Unless you have a smart meter that sends us readings automatically every hour.
You can submit a meter reading in your online account. Submitting regular readings help to:
- Keep your account up to date
- Track your water usage
- Make sure you're only charged for the water you've used
- Detect possible leaks
We have a handy guide on how to read and where to find your water meter.
![A lady sitting on a sofa in a home setting using a laptop.](https://www.thameswater.co.uk/media-library/home/home-page-hero/customer-on-laptop.png)
![An image of an internal smart meter](https://www.thameswater.co.uk/media-library/home/help/water-meters/request-smart-meter-card-image-920x360px.jpg)
Get a water meter
Join over 2 million customers who are already enjoying the benefits of a free water meter.
![A Thames worker fits a meter in the street](https://www.thameswater.co.uk/media-library/home/help/water-meters/compulsory-meters-card-image.jpg)
Installing meters in our region
If you’ve been contacted about getting a meter, you can find out more about the programme on our webpage.
![A customer reads a meter in the street](https://www.thameswater.co.uk/media-library/home/help/water-meters/meters-explained-card-image-920x360px.jpg)
Water meters explained
We go through frequently asked questions (FAQs) you have about our water meters.
![A Thames worker removes a meter from a boundary box in the street](https://www.thameswater.co.uk/media-library/home/help/water-meters/move-your-meter-card-image-920x360px.jpg)
Move your water meter
Our step-by-step guide goes through how you can move your water meter at your property.