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Moving your water meter

We realise there may be times when you want to move your meter. For instance if you’re renovating or you’ve changed the plumbing or pipework in your home.

If your meter is fitted inside your home or in your garden, we can usually move it. There's a charge for this service and it's subject to the result of a survey. Please note, we won't move a meter in your garden nearer to your property.

How it works:

Step 1 - Request a survey

Call us on 0800 980 8800 to request a survey. We'll call you back within 10 working days to discuss your request.

Step 2 - Pay

Once you’ve paid the £72 survey fee, we’ll book your survey appointment.

Step 3 - Complete survey

If the survey finds that your meter can be moved, we’ll provide you with a quote for the work. Sometimes, it may not be possible to move your meter.

Step 4 - Complete the meter move

If you’d like to go ahead with the work, you’ll need to pay upfront. Once you’ve paid, we’ll book an appointment for the meter to be moved.

Will my meter be replaced?

Yes, we’ll replace your meter with a new one when we move it. Please note that we’re rolling out smart meters across our region, starting in London.

If you don’t live in London, we’ll fit a meter that sends automatic readings every 6 months.