We realise there may be times when you want to move your meter. For example if you’re renovating or you’ve recently changed the plumbing or pipework in your home.
If your meter is fitted inside your home or in your garden, we can usually move it. This is a chargeable service, and is subject to a successful survey. Please note, we will not move a meter in your garden nearer to your property.
Call us on 0800 980 8800 to request a survey and we’ll call you back within 10 working days to discuss your request.
Once you’ve paid the £72 survey fee, we’ll book your survey appointment.
If the survey finds that your meter can be moved, we’ll provide you with a quote for the work. Occasionally, it may not be possible to move your meter.
If you’d like to go ahead with the work, you’ll need to pay upfront. Once you’ve paid, we’ll book an appointment for the meter to be moved.
Yes, we’ll replace your meter with a new one when we move it. Please note that we’re rolling out smart meters across our region, starting in London.
If you don’t live in London, we’ll fit a meter that sends automatic readings every 6 months.