Get extra help
Support services
Everyone needs extra help sometimes. Whether you’re dealing with money worries, ill health, disabilities or a temporary change in your situation, we’re here for you. We’re committed to understanding your needs and offering help that works for you.
Priority Services Register (PSR)
Support includes easier-to-read bills, doorstep password, dedicated phone number and supply interruption assistance.
Financial and debt support
Our financial and debt support schemes are available to help you pay your bill.
Contact support
Accessible contact options
You can contact us using British Sign Language, an interpreter or through RelayUK.
Check communication is from us
We have a dedicated page that details how and why we contact customers.
Inclusive Service Kitemark Certification
We have achieved the Inclusive Service Kitemark certification.
To achieve this, we were assessed against the BS ISO 22458 standard. The assessment involved reviewing our processes and performance metrics in the following areas:
- The identification of customer vulnerability
- Inclusive design of products and services
- Good practice in the adoption of AI (artificial intelligence) and data collection
- Data protection and sharing to ensure that an inclusive service is created for all
The Kitemark shows our ongoing commitment to provide an inclusive service for everyone.
