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Benefits of a water meter

Join over 2 million customers who are already enjoying the benefits of a free water meter and see why you should get a water meter too:

Helping you save

Our research shows that customers with a smart meter typically use around 13% less water.

Customer using laptop to manage their Thames Water account

Pay for what you use

Water meters are the fairest way to pay, as your bill is based on the amount of water you use.

A customer looking at Thames Water account on mobile phone

Track your water usage

With a smart water, you can track your water usage in your online account. Have a look how you can save water and try our water saving calculator.   

A Thames worker checks for leaks

Help spot leaks

A water meter also allows us to spot leaks on our network so we can fix them quicker.

How you'll be billed

We’ll automatically switch you to metered bills. You’ll receive a final, unmetered bill and your first metered bill on our metered tariff six months’ later.

If you pay in instalments, your plan will remain in place and any changes to the amount will be confirmed. You can set up a payment plan and monthly Direct Debits payments for a hassle-free way to pay your bills in your online account.  

Apply for a water meter

If you’d like a water meter and you're the bill payer, you can apply for one in your online account. You can also apply if you rent your home and have a tenancy of six months or more. You can check if you have a meter on your bill. As part of our metering programme, we’re also installing water meters across the region.

Log in to request a meter

We'll fit your meter either outside your property or inside your home within 50 days from your request.