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Metered customers

How we bill you if you have a meter

If you have a water meter at your home, we’ll bill you based on how much water you actually use, which is the fairest way to pay.

We read your meter once a year unless you have a smart meter, which gives us an automatic reading every day. Either way, we’ll send you a bill every six months to cover what you’ve used.

If you don’t have a smart meter yet, or your latest bill is based on an estimate, please send us a meter reading. The more regularly you send us readings, the more accurate your bill will be.

Submit a meter reading

What you'll pay in 2020/2021

Our charges in 2020/21 haven't changed too much from last year. Check our handy guide for more details:

Don’t forget that if your bill covers the period before 1 April 2020, we'll have used our 2019/20 charges to work out what you need to pay.


Want to know what we spend your money on? Find out where your money goes.


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