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Metered customers

How we bill you if you have a meter

We’ll bill you approximately every six months for clean water, wastewater, plus your fixed charges.

If you have a water meter at your home, we’ll bill you based on how much water you actually use, or an estimate of your use if we’re unable to take a reading.

Your bill will show how much water you used between the two most recent meter readings, or between a reading and an estimate. On some occasions we’ll calculate the bill using two estimates.

We charge for every cubic metre (i.e. every 1,000 litres) of water you’ve used. This is equivalent to 4,000 cups of tea or 25 quick showers. The charge per cubic metre is 138.18p for water and 89.63p for wastewater.

Fixed charges

Once we’ve worked out your clean water and wastewater charges, we’ll add your fixed charges. These cover some of our essential running costs, like maintaining pipes and handling enquiries.

For the 2021-22 charging year, which starts on 1 April 2021, everyone who has a water meter will pay £20.34 a year for water fixed charges and £65.18 a year for wastewater charges. If you qualify for a surface water drainage rebate, your wastewater fixed charge is reduced to £38.52.

Is your bill higher than expected?

Your meter records the exact amount of water you use, so it’s the most accurate way for us to calculate your bill. Many customers find they use less water and save money having a meter.

If your charges look higher than usual, you can watch this video to learn more:

If your bill is higher than you’d expect, there are a few things you can check:

The dates your bill covers

Does your current bill cover a greater time period than your last bill? We try to send metered bills every six months, but this can sometimes take longer, which results in slightly higher bills.

Estimated water use

If we can’t read your meter and don’t receive a reading from you, we’ll estimate your water use. Your bill will say if this is the case.

Submit an accurate reading as soon as possible and we can send you a new bill.

If we previously billed you based on your estimated use but now have an accurate meter reading, your bill might rise or fall if your meter reading shows that you’re using more or less water than we estimated.

How much water you use

If coronavirus means there are more people at home, you may be using more water. It’s also common to use more water during warm weather, when renovating or when using some appliances more than usual, like showers and washing machines.

Leaks in your home

Make sure you don’t have a dripping tap, leaky loo or other hidden leak that’s increasing your water use – check our advice pages for tips on hunting down leaks.

Outstanding balances

If you didn’t pay your last bill in full, we might have carried over what you owe. Watch our video to learn more.

Worried about paying? We’re here to help

We’re here to help if you’re concerned about paying your bill. Learn more on our financial support page.

Your questions answered

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