Metered customers charges explained
How you are billed
Every six months, we’ll send you a bill that covers the supply of clean water and the treatment of wastewater. Your bill will show charges for every cubic meter (m3) of water that’s used.
One cubic meter equals:
- 1,000 litres
25 quick showers (estimated amount)
charges of 177.60p for water and 100.17p for wastewater
Once we’ve worked out your clean water and wastewater charges, we’ll add fixed charges. These fixed charges cover some of our essential running costs, like maintaining pipes and handling enquiries.
Your bill will show how much water you used between the two most recent meter readings, or between a reading and an estimate. We recommend taking your own readings a few times a year.
For smart meter customers in London, we will regularly receive up to date electronic readings. New customers will receive their first bill within six months of moving in.
What an estimated bill means
We will send you an estimated bill if:
your meter has not been read
we haven’t received a reading from you
If we have previous readings from you, your estimate will be based on the average amount of water you usually use. For no previous meter readings, this will be based on the average of homes with a similar number of people.
When we next receive a reading, we'll adjust your bill accordingly.Submit a meter reading
Higher bill than usual
Your water usage could have increased which has caused your bill to be higher than usual. This might happen if:
- there are now more people at your home / property
- due to the weather or renovating you are using more water
- you are using appliances more often, like showers and washing machines
There are some simple steps you can take to reduce your water use.
Leaks in your home
Make sure you don’t have a dripping tap, leaky loo or other hidden leak that’s increasing your water use.
If you didn’t pay your last bill in full, we might have carried over what you owe.
Our financial support schemes are available to help you pay your bill if you are struggling.