FAQs - Hosepipe Ban

Temporary Hosepipe Ban Remains in Place 

Our temporary hosepipe ban remains in place for customers whose water supply is provided by Thames Water. 

While we've seen some welcome rainfall recently, it has not been enough to restore water resources to normal levels. In September, rainfall across the region was only 58% of the long-term average, and we still need a sustained period of significant rainfall before rivers, reservoirs and groundwater levels can recover sufficiently for restrictions to be lifted. 

The restrictions continue to play an important role in protecting water supplies and the environment following the exceptionally dry conditions experienced this year. 

If you're unsure whether Thames Water supplies your water, you can check online to find out who supplies your water. 

The hosepipe ban does not apply to customers who only receive wastewater services from Thames Water. However, your water supplier may have its own restrictions in place. 

Why is the hosepipe ban still needed? 

Introducing a hosepipe ban is not a step we take lightly. The restrictions remain necessary because: 

• Exceptionally dry conditions have left water resources lower than normal. 

• September rainfall reached only 58% of the long-term average, and recent rainfall has not been enough for rivers, reservoirs and groundwater levels to fully recover. 

• A sustained period of above-average rainfall is needed to support the recovery of water resources. 

• Reducing demand helps protect water supplies for customers and supports the environment. 

We've been working around the clock to maintain water supplies, but we continue to need everyone's help in reducing non-essential water use. 

Hosepipe Ban: Quick Summary 

Applies to: Customers whose water is supplied by Thames Water. Wastewater-only customers are not affected. 

Restrictions: Use of hosepipes, sprinklers and pressure washers. 

You can still: Use watering cans, buckets and water butts. 

Exemptions: Some customers, activities and businesses are exempt. View our hosepipe ban FAQs. 

Duration: We will continue to monitor water levels and conditions across the region. Restrictions will be lifted as soon as conditions allow. 

Further information: View our hosepipe ban FAQs. 

What Happens Next? 

We'll continue to closely monitor rainfall and water levels across the region. Although recent rainfall has brought some improvement, September's rainfall was only 58% of the long-term average and further sustained rainfall is needed before water resources can recover sufficiently. 

We will keep the need for restrictions under regular review and update this page if conditions change. 

Thank you for continuing to use water carefully. Every reduction in water use helps protect supplies for our customers, communities and the environment.