What's Water Direct?
Water Direct can help if you’re falling behind on your bills. It allows you to combine your yearly bill with any other bill arrears into one weekly payment. This payment goes straight from your benefits. Water Direct has been designed in partnership with the Department for Work and Pensions (DWP).
Am I eligible for Water Direct?
You qualify for Water Direct if your account:
- Is active
- Is in debt of £50 or more
- Has had two failed payment plans
You’ll also need to receive one or more of the following benefits:
- Income Support
- Job Seekers Allowance (JSA)
- Pension Credit
- Employment and Support Allowance (ESA)
- Universal Credit
How do I apply for Water Direct?
If you need more support or have any questions about your benefits, please contact the relevant service directly.
Job Centre Plus: 0800 169 0190
Universal Credit Helpline: 0800 328 5644
Pension service: 0800 731 7898