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Water Direct

What's Water Direct?

Water Direct can help if you’re falling behind on your bills. Designed in partnership with the Department for Work and Pensions (DWP), it allows you to combine your yearly bill with any other bill arrears into one weekly payment, which goes straight from your benefits.

Am I eligible for Water Direct?

You qualify for Water Direct if your account:

  • Is active
  • Is in debt of £50 or more
  • Has had two failed payment plans

You’ll also need to receive one or more of the following benefits:

  • Income Support
  • Job Seekers Allowance (JSA)
  • Pension Credit
  • Employment and Support Allowance (ESA)
  • Universal Credit

How do I apply for Water Direct?

Apply for Water Direct

The process can take six to eight weeks to complete. Under our privacy policy, we may share information about any money you owe us with the Jobcentre Plus or Pension Centre (if you receive Pension Credit. We won’t share your details with anyone else. If your application is successful, you won’t need to worry about further debt recovery action.

Additional support

If you need more support or have any questions about your benefits, please contact the relevant service directly.

Job Centre Plus:  0800 169 0190

Universal Credit Helpline: 0800 328 5644

Pension service: 0800 731 7898