WaterHelp
We want to support our customers who are struggling to pay their bills.
Our WaterHelp scheme can help if your water bill is a large proportion of your household income. This may be due to having a high water bill due to a large family, or that you are on a low income.
Eligibility for WaterHelp
If your bill is more than 5% of your net income, you may be eligible for WaterHelp. This is also dependent on the number of occupants at the property.
We currently offer a 50% discount on your bill if you qualify. This amount may change in the future. If you qualify, WaterHelp will not impact your credit score. In order to qualify, we'll need to check your details and verify your income.
Applying for WaterHelp
We can help you choose the right support for you when you complete an income and expenditure form. You can complete the form online at your own pace. Check our step-by-step guide if you need help filling in your form.
Alternatively, you can apply for WaterHelp or discuss your financial support options on 0800 980 8800.
Please have the following information to hand:
- Income you receive and any debts you have
- Regular bills and any other outgoings
- Your Thames Water account number (this is at the top of your bill)
Once your assessment is completed, we’ll be in touch within 20 working days. Any discounts will be applied from the date of application.
Extra support
We have a range of support options to help you contact us and get the help you need.
Accessible contact options
You can contact us using British Sign Language, Relay UK, and Language Line.
Get extra help
Our Priority Services Register can help provide extra support to you or someone you know.