Household debt support

We may call you from 0800 009 3815 to discuss your account with you if you are unable to pay your bill. If you miss a call from this number, you can use it to call us back directly.

If you are in debt and are struggling to pay your bill, our debt support service Breathing Space could help. We also have a range of organisations who provide debt advice.

Breathing space

When you join Breathing Space, we won't chase you for payment for at least 60 days. We'll work with you and or your debt advisor on a manageable payment plan. We may still be in touch about essentials, for example, if we're working in your area.

To join the scheme, you’ll need to talk through your financial situation with a debt adviser.