Household debt support

We may contact you from 0800 009 3815 or 0800 009 3615 if you have outstanding debts. If you miss a call from either of these numbers, you can call us back at 0800 009 3815.

If you're in debt and are struggling to pay your bill, our debt support service Breathing Space could help. We also have a range of organisations who provide debt advice.

Breathing space

When you join Breathing Space, we won't chase you for payment for at least 60 days. We'll work with you and or your debt advisor on a manageable payment plan. We may still be in touch about essentials, for example, if we're working in your area.

To join the scheme, you’ll need to talk through your financial situation with a debt adviser.