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Unmetered customers

How we bill you if you don't have a meter

We’ll work out your bill using your property’s ‘chargeable value’, which is based on things like your home’s location and size. If you want to pay for the exact amount of water you use we recommend a water meter. 

Request a meter

If you’ve previously asked us for a meter but we couldn’t fit one:

We'll work out your bill using our Assessed Household Charge, which is based on the average amount of water that metered customers use in homes of a similar size to yours.

What you'll pay in 2020/21

Most unmetered customers will see their 2020/21 bill go up a little bit, typically by around 20p a week - that’s about £10 for the year. See our handy guide for more details:

Want to know what we spend your money on? Find out where your money goes.

Don’t forget that if your bill covers the period before 1 April 2020, we'll have used our 2019/20 charges to work out what you need to pay.

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