Unmetered charges
As you don't have a meter, we'll use one of our unmetered charges to calculate your bill. This is usually based on the rateable value (RV) of your home or the number of bedrooms.
You can view the type of charge for your property in the 'Your charges' section of your bill.
We'll send you a bill once a year from 1 April to 31 March.
You could save money with a water meter and pay only for the water you use. Log in to your online account and apply for your free meter. Enjoy the benefits of a water meter - from tracking your water usage to spotting leaks.
Our charges
Find out more about the different types of charges that help us work out your bill.
Rateable value
The rateable value depends on your home's location and size.
For each £1 of your home's rateable value, we'll charge a rate for clean water and wastewater. View details of rateable values across our region.
Notional value
If there's no rateable value for your home, we'll use a notional value instead.
We work out what this should be by referring to the rateable values of similar properties in the same area.
Assessed household charge
We'll bill you using our assessed household charge only if we've tried, but can't fit a meter at your home.
This is based on the water usage for homes with the same number of bedrooms.
Single occupier tariff
If you live alone and are billed on our assessed household charge, we can put you on our single occupier tariff.
We may ask you for proof of single occupancy.
Once we've worked out your rateable and notional value charges for clean and wastewater, we'll add our fixed charges.
Fixed charges for 2025-26
These cover our essential costs like pipe maintenance and bill and payment processing.
| Type |
Fixed charge |
Fixed charge with surface water drainage rebate |
|---|---|---|
| Water | £78.88 | Not applicable |
| Wastewater | £128.83 | £78.67 |
Extra help and support
We can help provide you with financial support and extra help when you need it.
Get financial support
If you’re struggling to pay, there are many ways we can help.
Accessible contact options
You can contact us using British Sign Language, an interpreter or through Relay UK.
Easier to read bills
You can get your bills in braille, large text and on a coloured background.