If there's no rateable value for your property, we use a notional value to calculate your bill. We work out what this should be by referring to the rateable values of similar properties in the same area.
Your property may not have its own rateable value because it:
Firstly, we'll multiply the notional value (NV) by the rate for clean water. Then we'll multiply the notional value by the rate for wastewater. Finally, we'll add fixed charges which cover our running costs. All three calculations are then combined to make your bill total.
Please note that these calculations are illustrative only. Your bill may be different.
Clean water charge - £100 (NV) x £2.20 (clean water rate) = £220
Wastewater charge - £100 (NV) x £1.40 (wastewater rate) = £140
Fixed charges - £78.88 (water fixed charge) + £128.83 (wastewater fixed charge) = £207.71
Bill total - £567.71
If your bill doesn't look right, please contact us. We're happy to help.
We can help provide you with financial support and extra help when you need it.
If you’re struggling to pay, there are many ways we can help.
You can contact us using British Sign Language, an interpreter or through Relay UK.
You can get your bills in braille, large text and on a coloured background.