The Environmental Information Regulations 2004 (EIR) came into effect on 1 January 2005, allowing public access to environmental information held by public authorities in England, Wales and Northern Ireland.
This means, our customers are able to contact us here at Thames Water for information on any of the following:
If you would like to request any environmental information, call us on 0203 577 8000 and let them know you wish to make a request for environmental information. Alternatively, email our team or write to us at:
EIR Requests Thames Water Utilities Limited
We’re required to respond in writing to requests for environmental information within 20 working days. In some cases, an extension to 40 working days might be required to respond to high volume or complex requests.
We'll make a charge for all environmental information requests. Our charges for the provision of environmental information will be based upon the Information Commissioner’s guidance.
The charges include:
There are a few occasions where we may not be able to meet your request for environmental information which include but are not limited to the following:
If you have a complaint, about how we’ve handled your request for information or the operation of the Publication Scheme, please get in touch by email or writing to us on the address above.
Environmental Information made available through our on the Thames Water website can be viewed by members of the public for free. Further information can be obtained by visiting the Information Commissioner's Office website.