Our performance
We're committed to improving our performance as a business. This includes:
- More support for customers and fewer complaints
- Reducing leaks and supply interruptions
- Improving water quality and taking care of rivers
Performance results
We're investing more than ever to deliver a better service for our customers, communities and the environment. Our PR24 business plan explains how we aim to achieve this. Find out we're performing so far.
![Thames van driving along a bridge in London](https://www.thameswater.co.uk/media-library/home/about-us/performance/latest-reports-enhanced-card.jpg)
Annual reports and accounts
Our annual reports and accounts (ARA).
![Thames Water engineer in orange hi-vis](https://www.thameswater.co.uk/media-library/home/about-us/performance/annual-performance-report-enhanced-card.jpg)
Regulatory library
Our annual performance reports (APR).
Our commitment to improve performance
Find out more about how we're improving performance across the business.
![Friends having a picnic by a river](https://www.thameswater.co.uk/media-library/home/about-us/environment/river-health-enhanced-card.jpg)
River health
We're working hard to protect our rivers and reduce storm discharges.
![Wroughton reservoir](https://www.thameswater.co.uk/media-library/home/about-us/environment/un-goals-enhanced-card.jpg)
Reservoirs and rainfall
Monthly updates on how much rain we've had and how full are reservoirs are.
Leakage performance
Learn more about how we're tackling leaks across our network.
![Child drinking water](https://www.thameswater.co.uk/media-library/home/help/child-drinking-water-enhanced-card.jpg)
Service commitment
How we plan to improve our performance in areas where we know we're falling short.
![Guildford STW](https://www.thameswater.co.uk/media-library/home/about-us/performance/guildford-enhanced-card.jpg)
Guildford
Our action plan following the incident in Guildford in November 2023.
![Mogden STW](https://www.thameswater.co.uk/media-library/home/about-us/performance/mogden-enhanced-card.jpg)
Mogden
Our improvement plan for Mogden Sewage Treatment Works (STW).
Working with our customers and staff
We're dedicated to improving performance for our customers and colleagues.
![An agent takes a phone call](https://www.thameswater.co.uk/media-library/home/about-us/who-we-are/What-we-stand-for/call-centres-card-image-920x360px.jpg)
Customer commitment
Our Customer Guarantee Scheme (CGS) offers compensation when we don't deliver against our standards.
![A man is sat on a sofa, speaking on a mobile phone while looking at his laptop](https://www.thameswater.co.uk/media-library/home/home-page-hero/a-customer-sat-on-a-sofa-speaking-on-a-mobile-phone.png)
Customer care performance
We go through our customer care performance and what we're doing to improve.
![Group of people in a meeting with flip chart](https://www.thameswater.co.uk/media-library/home/about-us/performance/ccg-enhanced-card.jpg)
Customer challenge group
We work with the Customer Challenge Group (CCG) to represent the needs of current and future customers.
![Thames Water engineers at sewage treatment works](https://www.thameswater.co.uk/media-library/home/about-us/performance/policies-enhanced-card.jpeg)
Policies and statements
View our gender pay gap report, modern slavery statement and honest and ethical behaviour policy.