Our performance
We're committed to improving our performance as a business. This includes:
- More support for customers and fewer complaints
- Reducing leaks and supply interruptions
- Improving water quality and taking care of rivers
Performance results
We're investing more than ever to deliver a better service for our customers, communities and the environment. Our PR24 business plan explains how we aim to achieve this. Find out we're performing so far.
Annual reports and accounts
Our annual reports and accounts (ARA).
Regulatory library
Our annual performance reports (APR).
Our commitment to improve performance
Find out more about how we're improving performance across the business.
River health
We're working hard to protect our rivers and reduce storm discharges.
Reservoirs and rainfall
Monthly updates on how much rain we've had and how full are reservoirs are.
Leakage performance
Learn more about how we're tackling leaks across our network.
Service commitment
How we plan to improve our performance in areas where we know we're falling short.
Guildford
Our action plan following the incident in Guildford in November 2023.
Mogden
Our improvement plan for Mogden Sewage Treatment Works (STW).
Working with our customers and staff
We're dedicated to improving performance for our customers and colleagues.
Customer commitment
Our Customer Guarantee Scheme (CGS) offers compensation when we don't deliver against our standards.
Customer care performance
We go through our customer care performance and what we're doing to improve.
Customer challenge group
We work with the Customer Challenge Group (CCG) to represent the needs of current and future customers.
Policies and statements
View our gender pay gap report, modern slavery statement and honest and ethical behaviour policy.
Service with respect
We want our employees to feel protected against abusive or threatening behaviour. The law has changed to offer greater protection to all customer-facing workers. It will mean harsher sentencing for assaults against public-facing workers.
Thank you to our customers who treat our employees with respect. Find out more about the service with respect campaign.