The Customer Challenge Group (CCG) is an independent body. They provide thorough reporting and commentary to all our customers, the public and Ofwat. CCG members have been selected from a cross-section of customers, regulators and other groups who play an important part in the life of our region. Every year, the CCG gives its view on how well we’re meeting its commitments. They provide a formal report to our regulator, Ofwat, in response to consultations and questions. They also comment on our future plans.
With the support of the CCG, our mission is to represent the needs and interests of current and future customers. They help to ensure we develop and deliver an affordable and sustainable business plan. They also encourage the company to consider the impacts on the environment and wider society in a customer context.
The CCG's key objectives are to be:
Find out more about the current members of our CCG.
Download reports and minutes from our CCG meetings.
If you would like to get in touch with the Customer Challenge Group, you can send an email.