Our Customer Challenge Group

Sukhvinder is Chair in Common (designate) of Kingston NHS Foundation Trust and Hounslow and Richmond NHS Trust.  She is also Chair of Regeneration at the London Legacy Development Corporation and a Board Member of the Government's Regulator of Social Housing.  Previously,  Sukhvinder was CEO of the Barrow Cadbury Trust and of the Runnymede Trust promoting equality, diversity and social inclusion. She has a track record of supporting and working with a range of local charities serving those living in disadvantaged areas. 

Sukhvinder is a community champion determined to advocate for all consumers and particularly those at greatest risk of vulnerability. In her previous roles at EnergyWatch and the Government watchdog Consumer Futures, Sukhvinder secured stronger performance from utilities on behalf of their customers. Sukhvinder led on regulatory policies for marginalised groups at the Cabinet Office Better Regulation Executive. She is knowledgeable about the water and waste industry having served two terms on the Board of Severn Trent Water. 

Appointed: January 2022

Adam is a local Councillor elected to represent Hornsey on Haringey Council in May 2014 and re-elected in the 2018 London Elections.  He is among the youngest elected Mayors for Haringey serving two municipal years 2020/21 and 2021/22. 

After attending school locally, he went on to study History at the School of Oriental and African Studies (SOAS). From serving on the Children and Youth Board that appointed the first Children’s Commissioner for England in the early 2000s, to representing London on the UK Youth Parliament – Adam has always focused on getting things done for residents and his local community.

He chaired the Environment and Community Safety Scrutiny Panel for two municipal years and is a political advisor to a Shadow Minister in Parliament. 

Appointed: January 2022

Charlotte is a leading expert in behavioural economics and joins Thames Water Customer Challenge Group with over 15 years experience in customer behaviour. Charlotte is a Partner at London Economics, a consulting firm providing economic advice to the private and public sector internationally. Before moving to the UK, Charlotte was an advisor to the Victorian Government in Australia where she worked on water and land protection.

"As a behavioural economist I understand we are all unique and as water customers we all play an important role in the protection of our water, land and biodiversity’. I look forward to working with Thames as a voice of the customer and to challenge and grow Thames Water’s listening and engagement with water customers."

Appointed: January 2022

David is a journalist and former public services editor of The Guardian, where he won a number of awards for his writing on social policy issues. He advises on strategic communications and is a regular conference chair and speaker. He has been a board member of national charities, social enterprises and housing associations for almost 30 years and currently chairs Ambient Support, which provides services across England for older people and those with learning disabilities and mental health issues. The welfare of people at risk of exclusion continues to be his overriding concern.

Appointed: January 2022

Doug represents the Consumer Council for Water (CCW). He is experienced as a consumer advocate, particularly within financial services. He brings over 20 years of experience as a senior manager in not for profit organisations including former Which? campaign strategy director; former Deputy Chief Executive of the British Society for Rheumatology; former acting Managing Director of National Union of Students Holding Ltd; former National Director of the National Union of Students employing 80 staff with a £3 million annual budget. Also a former Director of NUS Services. He is an Enfield councillor and former Leader of Enfield Council.

Appointed: January 2022

Jeremy is the Chief Executive of Action for Race Equality, a London based national charity that supports young people from ethnic minority backgrounds to realise their full potential in education and have successful careers. Social mobility is very important to him, and he wants to see all young people have opportunities to succeed and not be held back because of bias and discrimination in the workplace. They work with other charities, schools, local councils, government and employers to help make our country fairer and more inclusive. 

Jeremy is Black British (mixed heritage) and despite leaving school with limited qualifications he went on to attain a BA (Hons) and MA. He started working in the charity sector 35 years ago in the West Midlands and moved to London in 1990. Jeremy has had secondment spells with the Department for Education and HM Prison and Probation Service. He is proud to serve as a trustee for the West Ham United Foundation. 

Kay is Chair of the Pang Valley Flood Forum (PVFF), a voluntary led group of 10 parishes in West Berkshire affected by various flooding issues. It was established in 2013 and became a charity in 2016.

Kay is also Chair of the Board of Trustees. She works with local residents and key flood risk agencies on progressing flood alleviation and environmental schemes in the Pang Valley and represents the PVFF on the South Chilterns Catchment Partnership and other local forums. She is also a voluntary Flood Warden for Pangbourne Parish Council. Previously, she was a Councillor and set up the Pangbourne Flood Group and was heavily involved with the 2007 floods and their aftermath.

Kay was a member of the previous Thames Water Customer Challenge Group which she joined in 2015 and she has represented the CCG on the Water Resources in the South East (WRSE) Regional CCG since February 2020. Kay is also a Winston Churchill Fellow. She is a qualified Secondary School teacher and riding instructress and has also worked as an equine underwriter. She is married with two sons.

Appointed: January 2022

Monica is an experienced policy professional. She has spent the majority of her civil service career to date at HM Treasury, and has spent over 20 years working on a diverse range of policy and delivery issues, including better regulation, citizen engagement and public value.

She is passionate about inclusion, having co-founded HMT’s Women’s Network, and is a strong supporter of apprenticeships as a driver of social mobility and organisational development. She has served as a trustee of a debt advice charity and is active in her local community. Monica is also a mum of two young boys

Appointed: January 2022

Nisha joined the Financial Conduct Authority (FCA) in February 2018 and is Director of Consumer & Retail Policy, responsible for developing and maintaining the conduct rules for retail financial services. Nisha led the FCA’s work to protect consumers impacted by the pandemic. She is responsible for the FCA’s consumer protection strategy, including the FCA’s proposals for a new Consumer Duty, vulnerability guidance and consumer insight, helping to ensure that the lived experiences and diverse needs of financial services customers are understood and met. Nisha is also responsible for oversight of the wider regulatory family (including the Financial Ombudsman Service and Financial Services Compensation Scheme).

Prior to joining the FCA, Nisha was a Senior Director at the Competition and Markets Authority, where she oversaw its consumer protection and enforcement work and, as a female senior leader of Indian origin, established its Equality, Diversity and Inclusion group. Nisha was also President of the International Consumer and Enforcement Protection network, coordinating cross-border regulatory actions to protect consumers across the globe. Previously, Nisha served as a senior Director at the Office of Fair Trading, and as a senior legal adviser in the Department for Business, Energy & Industrial Strategy and the Cabinet Office. She trained as a solicitor with Denton Hall. Nisha was born, and still lives, in London.

Appointed: January 2022

Pete Daw is a specialist in urban and environmental policy and is currently Head of Climate Change with responsibility for London’s climate change mitigation and adaptation policy and programmes. Previously Pete worked for Siemens as Director of Urban Development and Environment at the Global Centre for Cities where he worked with cities globally to help them understand the role technology can play in tackling their challenges. He worked extensively on Siemens smart city approach in China, India, Italy and Saudi Arabia. He also headed the Siemens partnership with C40 cities where he has produced thought leadership pieces on topics ranging from connected and autonomous vehicles to climate financing. He also developed Johannesburg’s first ever greenhouse gas inventory as part of Siemens work with C40 cities. Previously Pete worked in London government for 12 years at the GLA and the London Development Agency on climate mitigation, energy, air quality and waste programmes.

Appointed: January 2022

Councillor Dr Pete Sudbury is a Liberal Democrat/Green Alliance Member for Wallingford Division in Oxfordshire. He is cabinet Member for Climate Change and Environment.

Pete is retired NHS psychiatrist and Medical Director with qualifications in Natural Sciences (MA), Medicine (BM, BCh), Psychiatry (NRCPsych), Business (MBA). He also spent 2 years as Hewlett-Packard Enterprise (UK/EMEA) “Health Insider”.

Pete has been County Councillor since Dec 2019.

Appointed: January 2022

Sarah has worked for the Environment Agency and its predecessors for over thirty years. In that time she has fulfilled a number of roles relating to regulation and enforcement, environmental planning, policy and customer engagement. Based in Reading, she has worked at local, regional and national level interacting with businesses, NGOs and other stakeholder groups. She served as the Water Industry Planning Manager during PR14 and PR19, working with Thames Water and Southern Water in the development of their business plans.

She led the Environment Agency’s input to the recent WINEP taskforce alongside Defra and Ofwat. Until recently she led the Environment Agency’s approach to chalk streams, before taking up the role of Water Company Account Manager in October 2021. She takes a lead on matters relating to Thames Water, Southern Water and Anglian Water.

Appointed: January 2022

Tanni is a crossbench peer and Chair of ukactive which works with its members to support children, young people, and families to be more active. Their new programme Open Doors is working with schools and activity providers in the community to unlock more facilities for young people. 

Tanni has served on numerous boards including the BBC and Transport for London.  She has been an influential advocate for consumers across a variety of sectors. She is Ambassador for UNICEF and for Disability Rights UK. She is one of Britain's greatest Paralympian athletes.  

Appointed: January 2022

Tiger is the People Engagement Director at the National Trust where he leads on equity, diversity and inclusion as well as community engagement and participatory practice. 

Tiger has had a wide-ranging career in the non-profit sector working at Royal Institution for Chartered Surveyors, NSPCC and England Netball. Tiger has been a Trustee of Volunteering England and the National Council for Voluntary Organisations. He is currently a Trustee for the Association of Chief Executives of Voluntary Organisations (ACEVO). He was awarded an MBE in the 2021 New Year’s Honours list for services to volunteering, including during the pandemic.