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Our Customer Challenge Group

The Customer Challenge Group (CCG) is an independent body. They provide thorough reporting and commentary to all our customers, the public and Ofwat. CCG members have been selected from a cross-section of customers, regulators and other groups who play an important part in the life of our region. Every year, the CCG gives its view on how well we’re meeting its commitments. They provide a formal report to our regulator, Ofwat, in response to consultations and questions. They also comment on our future plans.

Our members

Our mission

With the support of the CCG, our mission is to represent the needs and interests of current and future customers. They help to ensure we develop and deliver an affordable and sustainable business plan. They also encourage the company to consider the impacts on the environment and wider society in a customer context.

The CCG's key objectives are to be:

  • Independent
  • Customer-focused
  • Transparent (to customers, stakeholders, Ofwat and the company)
  • Able to offer a balanced view in the light of the external environment eg. customer needs, environmental challenges, regulation

Reports and minutes


Contact the Customer Challenge Group

If you would like to get in touch with the Customer Challenge Group, you can send an email.