Catherine Jones

Catherine is currently the Consumer Council for Water's (CCW) Head of Company Engagement for the South of England. She works with a number of companies, putting consumers at the heart of business decisions, fulfilling CCW’s mission to ensuring people are well-informed, treated fairly and have confidence in their water services. 
 
Catherine joined CCW’s consumer relations team in 2008, working to resolve individual cases and improve complaint outcomes. She has worked on projects including the introduction of adjudication, sharing best practice across a range of consumer priority issues and improving the end to end customer journey.