Dr Charlotte Duke

Appointed: January 2022

Charlotte is a leading expert in behavioural economics and joins Thames Water Customer Challenge Group with over 15 years experience in customer behaviour. Charlotte is a Partner at London Economics, a consulting firm providing economic advice to the private and public sector internationally. Before moving to the UK, Charlotte was an advisor to the Victorian Government in Australia where she worked on water and land protection.

"As a behavioural economist I understand we are all unique and as water customers we all play an important role in the protection of our water, land and biodiversity’. I look forward to working with Thames as a voice of the customer and to challenge and grow Thames Water’s listening and engagement with water customers."