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A customer insulates their pipes at homes

Winter advice for customers

With freezing weather set to continue this week, Thames Water is reminding customers to take simple steps now to protect their homes from burst pipes.
Members of public hearing about reservoir proposal at a recent event

Final Call: Have your say on reservoir proposals

With one week to go, Thames Water is calling on customers and communities to share feedback on its proposed 150 billion litre reservoir in Oxfordshire.
CCTV footage of the fatberg in Whitechapel

Keep Christmas out of the drains: Grandchild of the Whitechapel fatberg delivers a festive warning

Thames Water is urging residents to think twice about what they pour down sinks and flush down toilets this Christmas, after engineers uncovered a new fatberg in Whitechapel, London.
A worker on a Thames Water site

Seventh Consent Requests relating to Super Senior Issuer Funding

Thames Water Utilities Limited and the Thames Water Super Senior Issuer PLC have today launched a seventh set of consent requests seeking the consent of the super senior creditors.
A Thames Water office

STID Proposals and Sixth Consent Requests results

Thames Water Utilities Limited announced today that the STID Proposals and Sixth Consent Requests have been approved by its creditors.
A man in orange high-vis looks at a wind turbine.

Wind power agreement

Thames Water has agreed a five-year Power Purchase Agreement (PPA) with RWE, to source renewable electricity from an onshore wind farm in Scotland.
A man fixes a leaking tap in his home

Thames Water’s top tips to keep warm and winter proof this season

Thames Water is helping its customers prepare for winter by sharing practical tips to help them protect their homes.
Thames Water workers

STID Proposals and Sixth Consent Requests relating to Super Senior Issuer Funding

Thames Water Utilities Limited and Thames Water Super Senior Issuer PLC have launched parallel consent and waiver requests seeking certain waivers and consents from its secured creditors and super senior creditors via a set of STID Proposals and a sixth set of consent requests.
A Thames Water van

Thames Water Utilities Limited Half Year Results for the six months to 30 September 2025

The first half of this year has been shaped by good progress across all areas of our operational transformation.

Temporary Use Ban ends

Thames Water has lifted its Temporary Use Ban (hosepipe ban), as of 07.00 Thursday 27 November 2025, for customers in the OX, GL, SN, RG4, RG8, and RG9 postcode areas, following above-average rainfall and strong customer support in conserving water. 
Two Thames Water technicians inspecting

Results of the Fifth Consent Requests

Thames Water Utilities Limited has confirmed a fifth set of consent requests (the "Fifth Consent Requests") have been approved.
Pouring fats oils and grease into a container for disposal

Don’t feed the fatberg: The top habits that could be wrecking your pipes revealed

With winter and the festive season fast approaching, Thames Water is encouraging households to be mindful of what goes down the drain.