Vulnerability strategy
We aim to provide an inclusive service and extra support to those who need it. Our Vulnerability Strategy details our five-year plan for how we'll improve our support.
Our range of support services
We go through the range of services we have available to help support our customers.
Priority Services Register
We want to maintain a high standard of care for our customers. A key tool to help provide customers with extra help is our Priority Services Register.
Financial support
We understand it can be stressful to balance your household budget. Our financial support schemes are available to help you pay your bill.
Accessible contact options
We offer a range of ways to help make getting in touch with us easier. Our services include SignVideo, RelayUK, and Language Line.
Website accessibility
We’re committed to delivering a website that’s easy to use and accessible for everyone.