We work hard to make sure we provide you with the best service we can. This involves carrying out works in the public highway to install, maintain, repair and replace our water mains and sewers.
We do everything we can to minimise any disruption when this takes place but realise that sometimes your business may be unavoidably affected. If so, you’re entitled to claim compensation*1 from us.
This page outlines our approach to business compensation claims (including dispute resolution) in the event of disruption - as a result of our work. It doesn’t cover our approach to any other claim such as claims for loss of water supply or interruption to wastewater services*2.
You can also choose to use a third party*3 to help you make your claim. If this is the case:
Making a claim is a straightforward process. Here’s what you need to know and do.
*1Schedule 12(1) of the Water Industry Act 1991
*2You can find out more about these other types of claims by looking on our website, or by contacting us on 0800 980 8800.
*3Your accountant may be best placed to assist you as they will be familiar with your business and will be able to provide the financial detail needed to support your claim.
*4Schedule 12(1.3) of the Water Industry Act 1991