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  • Your bill and account

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  • What to do if your bill is wrong

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  • What to do if your bill is too high

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  • You have a meter

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  • Your bill was estimated

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Based on your selection, we recommend:

Submitting a meter read

Your estimated bill is calculated using historical usage amounts. It's also averaged against bills of similar sized homes. If your estimated bill doesn't seem right, please submit a meter reading.

Submit a meter reading
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Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

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Lines are open Monday-Friday 8am-8pm, and Saturday 8am-6pm.