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Contact us

  1. Your bill and account

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  2. What to do if your bill is wrong

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  3. What to do if your bill is too high

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  4. You have a meter

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  5. Your bill was estimated

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Next steps

Based on your selection, we recommend:

Submitting a meter read

Your estimated bill is calculated using historical usage amounts. It's also averaged against bills of similar sized homes. If your estimated bill doesn't seem right, please submit a meter reading.

Our charges explained

Alternatively, you can contact us

WhatsApp us

Sorry our WhatsApp service is currently unavailable. We'll be back up and running as soon as possible.

Speak to us

Call us Monday to Friday 8am-8pm, and Saturday 8am-6pm.

0800 980 8800