Blockage disclaimer

Not all blockages are in our sewers. A small part of the pipework from your property is private. If we find that the issue is in your private sewer, the engineer will discuss this with you as we're not permitted to clear this.

As the waste from your property isn't draining away normally, there's a chance of waste flooding into your home from plugholes or waste pipes. We recommend you:

• Try to avoid using the washing machine, dishwasher, or bath
• Keep the flushes of your toilets to a minimum whilst we investigate