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Privacy policy

Privacy policy

We're Thames Water, the largest Water and Wastewater Services Provider in the UK. We're officially known as Thames Water Utilities Ltd (‘TWUL’) and we're wholly owned by Kemble Water Holdings Limited.

The purpose of this Privacy Notice is to make it easier for you to understand how TWUL use and protect your personal data.

This Privacy Notice outlines how and what personal data we collect, how that data is used, stored, retained and the basis on which we disclose your personal data (this means any information which identifies you or allows us to identify you when combined with other data), as well as your rights in respect of such personal data.

We take your personal data privacy very seriously and we're committed to protecting your personal data. We encourage you to read the sections below thoroughly.

If we make any significant changes impacting your privacy, we'll make this clear on our website. Please remember to check from time to time.