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Getting help paying a bill

Read about how we can support you if you're struggling to pay your bill.

Get financial support

Alternatively, you can contact us

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WhatsApp us

Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.

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Speak to us

Lines are open Monday to Friday 8am-8pm, and Saturday 8am-6pm. You may experience longer wait times during our peak hours. The best time to call us to avoid this is 12:30pm-3:30pm Monday to Friday.