We work with the Environment Agency to identify rivers that are being polluted by wrongly connected pipework.
Over the past five years 200 polluted surface water outfalls have been cleaned up and significantly improved, with a similar size programme scheduled for the next five years.
This work involves identifying, which roads have sewers that drain to the relevant river from sewer plans, and then inspecting the sewers to see which ones are polluted.
This enables us to narrow down the polluted areas to certain roads, after which, house-to-house surveys are undertaken, to check the drainage. Homeowners are then notified of the problem, and offered help and advice.
For further information on misconnections, or to find out if we are improving the quality of rivers in your area, please contact us.
You can use our online form to send us an enquiry.
Please call our 24 hour Customer Centre on 0800 316 9800.
Textphone service for the deaf or hard of hearing
This service is available for customers who are deaf or hard of hearing. Please note, voice calls or mobile numbers aren’t accepted via this number: 0800 316 9898.
Available 24 hours a day.
Alternatively, please visit the Environment Agency's website on misconnections.