Pay by Direct Debit
What you'll need to set up a Direct Debit
To set up a Direct Debit to pay your bills, you'll need the following:
- A Thames Water online account
- Bank details - account name, bank account number and sort code
- Be authorised to set up a payment for the account. Please complete our instruction form if someone else needs to approve payments
How to contact us about payments
If you have a question about payments or your bill, you can contact us on WhatsApp or webchat.
Message us on WhatsApp, so you can get on with your day and respond at your pace. Available Monday-Friday 8am-8pm, Saturday 8am-6pm, and Sunday 8am-5pm.
Chat with us
You can contact us through webchat 8am to 8pm Monday to Friday and 8am to 5pm Saturday and Sunday. A pop-up chat will appear for you to click on to start a chat.
Payment help and advice
We go through financial support available and our charges for different customers.
Financial support
Our financial and debt support schemes are available to help you pay your bill.
Understand your bill
You can view our charges for unmetered, metered and wastewater customers.