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Report pollution

Our rivers and streams are a precious resource, and we’re committed to keeping them clean and healthy.

When something does go wrong, it can have a terrible impact on our environment and the wildlife we share it with. This is why we need to act fast to find and investigate pollution incidents when they happen.

How to spot water pollution

A stream with signs of pollution

If you notice any of the following in or near a stream or river:

  • Sewage solids
  • Toilet debris such as toilet paper, condoms and sanitary products
  • Soap suds or a milky-looking discharge
  • Grey coloured water
  • Noticeable sewage smells

It could be caused by an overflowing or blocked drain leading to water pollution.

How to report pollution

If you've seen a pollution that fits the description above, please call us on 0800 316 9800When you're prompted, please select Option 2 for waste water and drains, followed by Option 2 for all other queries.

When you call, we’ll ask you:

  • What you saw
  • When you saw it
  • Where you saw it (including a postcode, road name or any local landmarks or features)
  • Whether sewage is entering a river or any other watercourse.

If the pollution has been caused by a problem on our network, we’ll get it fixed as soon as possible. We report all known pollution incidents to the Environment Agency.

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