Top of main content

Smarter Home Visits

We’re offering Smarter Home Visits (SHV) to qualifying customers to help them save water and money.

If you’ve had a call from 0800 622 6623, this will be our water efficiency team offering you a free appointment.

What happens during the visit

When we visit your property, we will:

  • Advise you on water saving tips and potential savings
  • Offer free water saving devices
  • Provide a report on your water usage
  • Go through energy saving tips
  • Check for leaks. If any leaks are discovered at the property, we can advise if this is something we can help with for free at a later date.
thames water visiting customer

How to know it’s us

When we visit your property, advisors will be wearing Thames Water branded uniforms. They will also carry a Thames Water photo ID.

Water saving tips

Saving water is win-win. Our range of water saving tips can help you use less energy and water, plus it's good for the environment. You can also use our water saving calculator to see how much water you use.  

A person fills a watering can from a water butt

Everyday tips come rain or shine

We go through how you can save water in your home no matter the weather. 

Water saving tips 

A father and child load the washing machine

Water saving calculator

Our water saving calculator can show how much water and energy you use.

Check your water usage