Chigwell

11 August, 1:30pm

Our teams continue to work in the extreme heat to fix the multiple broken pipes in the area. We're sorry to those who are still affected. 

Whilst progress is being made, it's taking longer than normal to fix the broken pipes as often excavations are needing to be extended. We're still working on the repairs at both Chigwell Road and Daisy Road, and extra teams are in the area to carry on the work. We'll be working 24/7 until things are back to normal. 

To enable the repair, some currently not affected may notice they lose their supply for a short period. Once completed, this will mean a larger areas water will begin to flow again. 

Bottled water continues to be delivered to those who are registered on our Priority Services Register as water dependent. We'll get to you as soon as we can.

Our bottled water stations are now open, and will remain open until 21:00 tonight. Please only take what you need and our colleagues will load your vehicle for you.  

• Fairlop Ice Kingdom, Fairlop Road, Ilford, IG6 3HN
• Roding Sports Centre, Luxborough Lane, Chigwell, IG7 5AB 

We appreciate how difficult and frustrating it is to not have water at your taps. We politely ask that respect be shown to our colleagues on the telephones and at the bottled water stations, they're there to help. 

Again, thank you for your continued understanding and patience whilst we work to fix things. 

 

Repair underway  

We’ll provide another update by 11 August, 6:00pm

11 August, 9:35am

We're sorry to customers who's water supply is still affected this morning. Our teams are working tirelessly in extremely difficult circumstances to fix the broken pipes in the area. Unfortunately they are proving to be more difficult to repair than at first thought.

Progress is being made with the repairs at both Chigwell Road and Daisy Road, we're also bringing in extra teams to work on other broken pipes in the area. We'll be working 24/7 to get things fixed.

Our bottled water stations are now open, and will remain open until 21:00 tonight:  

• Fairlop Ice Kingdom, Fairlop Road, Ilford, IG6 3HN
• Roding Sports Centre, Luxborough Lane, Chigwell, IG7 5AB 

We're sorry for the delay in getting your water flowing, and appreciate how difficult and frustrating it is to not have water at your taps. We politely ask that respect be shown to our colleagues on the telephones and at the bottled water stations, they're there to help. 

Thank you for your continued understanding and patience as we work to fix things. 

 

We’ll provide another update by 11 August, 1:30pm

10 August, 10:38pm

Our teams are making good progress with the repair at Chigwell Road, which will support our efforts to restore water supplies overnight. Repairs at Daisy Road are also ongoing. 

Our specialist teams will remain on site throughout the night and continue working hard to complete the repair as quickly and safely as possible.

We'll update here once our bottled water stations are open.  

We’re sorry for the disruption and appreciate your patience and understanding while we work to restore your water supply.

We’ll provide another update by 11 August, 9:00am

10 August, 7:55pm

For health and safety reasons, our bottled water station will close at 8pm tonight and reopen at 9am tomorrow morning.

We’re sorry for any inconvenience this may cause.

Our teams will continue working overnight to carry out the necessary repairs to the burst water mains and restore water supplies as quickly as possible.

Thank you for your patience and understanding while we work to resolve the issue.

We’ll provide another update by 11 August, 8:00am