CR0 - Watneys Road

Update – 18:15 03/02/2026

We’ve completed all valve operations, and water supply should now be restored to all customers in the area. It may take a couple of hours for water pressure to return to normal, depending on where you live.

To support customers while pressure continues to recover, we’ve opened a bottled water station at IKEA Valley Retail Park, Purley Way, Croydon, CR0 4UZ. Customers can collect free bottled water from this location.

For safety reasons, please remain in your vehicle and only take what you need. Our teams on site will load the bottled water into your vehicle. The bottled water station will remain open until 21:00 this evening.

We’re sorry for the disruption and will continue to work around the clock to repair the damaged pipe.

We’ll provide a further update by 08:00 tomorrow. Thank you for your patience while we work to resolve this.

Update – 16:00 03/02/2026

We’re sorry for the ongoing disruption to your water supply. We remain on site and continue to make steady progress.

Our work to redirect water through the network is showing improvements in water pressure, and some areas have already seen their supply return.

We are continuing further valve operations to restore water to all customers as quickly as possible.

At the same time, we are working to repair the damaged section of pipe as quickly and safely as possible.

The affected postcodes remain: CR4, CR7, SW16.

We’ll provide our next update by 19:30. Thank you for your patience while we work to fully restore supplies.

Update - 13:30 03/02/2026

We are still on site and continuing to make progress.

Our teams have been carrying out further valve operations to minimise disruption and begin restoring water to as many customers as possible.

Valve operations involve redirecting water to you through other pipes and sending water via a different route where the network allows. We are continuing these operations and working through the area to restore supplies to all affected customers as quickly as we can.

At the same time, we are working to gain safe access to the damaged section of pipe so repairs can begin as soon as possible.

The affected postcodes remain: CR4, CR7 and SW16.

We apologise again for the inconvenience and thank you for your patience while we work to resolve this issue.

We'll provide a further update by 16:00.

Update - 11:08 03/02/2026

We are still on site working hard. At this moment, we have managed to stop the flow of water and working to remove the standing water in the area. This will allow us to start excavating down to the damaged section of the pipework in order to carry out the fix.

The affected postcodes are: CR4, CR7 and SW16

Water tankers will be in the area to support customers while repairs are ongoing.

We apologise for the inconvenience this may be causing and thank you for your patience and support while we work to resolve the issue.

We will have our next update for you by 14:00.

Update - 09:00 03/02/2026

We’re on site and have now located the burst water main on a field next to Watneys Road, CR0. Our teams are working as quickly as possible to carry out repairs and restore water supplies.

The affected postcodes are: CR0, CR2, CR4, CR7, CR8, CR9, SM6 and SW16

Water tankers will be in the area to support customers while repairs are ongoing.

We apologise for the inconvenience this may be causing and really appreciate your patience while we work to resolve the issue.

We will have our next update for you by 12:00.

Update - 07:10 03/02/2026

We're on site and are investigating a potential burst water main. Our teams are working hard to cover as much ground as possible to locate this.

If you think you’ve seen anything unusual, including water pooling on roads or pavements, please give us a call on 0800 316 9800.

We're sorry about the disruption to your water supply and we’ll provide another update by 10:00. Thank you for your continued support and patience.

Update - 06:00 03/02/2026

We’re sorry if your tap water isn’t running at the moment. We’re aware of a burst In CR0.

Our team are enroute to the area to locate the cause of the issue. While this is happening, you may have either low water pressure or no water.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 07:15. Thank you for your patience while we work to resolve this.