N1 - Caledonian Road

Update 08:10 10/03/2026

We are pleased to confirm that the reinstatement has been complete and the site has been returned back to normal.

All properties should have their mains water. UK Power Networks will be changing your power supply back from the generator to mains power from 12:00 on Wednesday 11 March.

Thank you so much for your patience, and we truly appreciate your patience and continued support whilst our teams worked.

Update - 08:34 09/03/2026

Our sample results have come back all clear so the water pipe that had burst, has now been put back into normal service.

If you still require support or need to report any other operational issues, please call us on 0800 316 9800. Lines are open 24/7

Work to fully reinstate the area is progressing and we hope to complete this by the end of the day.

Our customer and community teams are continuing to provide support locally. Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW will open today at 10:00 and will close at 16:00.

We’d like to sincerely thank everyone for their patience and continued support while we carried out these essential repairs.

We will provide a further update regarding the remaining works by 10:00 10/03/2026.

Update - 08:40 06/03/2026

The water pipe serving the area has now been fully repaired and thoroughly cleaned. As part of our standard safety process, we’ve taken final water samples to ensure everything meets our strict quality standards. We expect those results later this week.

Work to fully reinstate the area continues to progress well and remains on track to be completed by 09/03.

We’re pleased to confirm that all properties now have their mains water and power supplies restored.

Our customer and community teams are continuing to provide support locally. Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW will open today at 10:00 and will close at 13:00.

We’d like to sincerely thank everyone for their patience and understanding while we carried out these essential repairs.

We will provide a further update regarding the remaining works by 10:00 on 09/03/2026

Update - 09:10 03/03/2026

The water pipe serving the area has now been fully repaired and thoroughly cleaned. As part of our standard safety process, we’ve taken final water samples to ensure everything meets our strict quality standards. We expect those results later this week.

Work to fully reinstate the area is progressing well and remains on track to be completed by 09/03.

We’re pleased to confirm that all properties now have their mains water and power supplies restored.

Our customer and community teams are continuing to provide support locally. Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW will open today at 10:00 and will close at 16:00.

We’d like to sincerely thank everyone for their patience and understanding while we carried out these essential repairs.

We will provide a further update regarding the remaining works by 10:00 on 05/03/2026

Update - 08:56 02/03/2026

We're happy to report that our work with our partners have nearly restored power to all the of properties affected. We are still working together to ensure that this is rectified as soon as possible.

Our teams are continuing the process of cleaning the main to ensure the highest quality of water is being distributed during normal service of the pipe.

Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW will open today at 10:00 and will close at 16:00.

We appreciate the continued support and patience that has been shown. We will have a further update for you by 10:00 tomorrow morning.

Update - 10:42 01/03/2026

Our partners have restored power to the majority of business properties and are aiming to restore supply to the remaining properties by tomorrow morning.

Our teams are continuing the process of bringing the repaired main back into service and have begun cleaning the pipe. As this is a large water main, this process will take some time to ensure we maintain the highest water quality standards. Thorough safety checks will also be carried out to ensure everything is returned to normal operation.

Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW remains open and will close at 16:00.

We sincerely apologise for the inconvenience caused by this incident and appreciate your ongoing understanding. We will provide a further update by 10:00 tomorrow morning.

Update - 08:18 28/02/2026

Power has now been restored to all residential properties in the area. A small number of business properties are still without power, and our partners are working to restore these as soon as possible, with progress continuing over the weekend.

The repair to the main water pipe has now been completed. Before we can return the network fully to service, we need to complete essential safety checks and cleaning of the pipe, which are planned to take place over the weekend.

Our teams will remain on site throughout this period, our customer support teams are in place to assist if needed.

Our Customer Support Hub at All Saints Church, Caledonian Road, N1 9QW will be reopening shortly at 10:00.

We’re sorry for the disruption this incident has caused and thank you for your continued patience. Further updates will be provided by 11:00 tomorrow morning.

Update – 09:22 27/02/2026

Repairs to the burst water main are progressing well. We are aiming to complete the repair later today before the supply can be fully restored, this will require extensive flushing and water quality sampling.

While power has been restored to many properties, we continue to work closely with our partners to return supply to all remaining customers. Our customer team remains in the area, offering support and checking in with those affected. In addition, our partners are contacting building owners to confirm whether power has been restored.

If you have not been contacted by anyone on site and are still experiencing issues, please call us on 0800 316 9800 so we can provide the support you need.

Our Customer Support Hub remains open at All Saints Church, Caledonian Road, N1 9QW is now open.

We recognise the significant impact this situation is having and sincerely apologise for the continued inconvenience. We truly appreciate your ongoing understanding and cooperation. Our next update will be shared at 15:30.

Update – 13:29 26/02/2026

Our teams are on site working with our partners to restore power. Power has now been restored to many properties, and efforts continue to restore supply to the remaining homes.

Work is also ongoing at the burst location. Some water is still entering the substantial void, and teams are rerouting the flow to prevent further ingress before beginning the repair work.

Our customer support hub remains open at All Saints Church, Caledonian Road, N1 9QW . Please note that this will be shut at 17:00 this afternoon.

Thank you for your patience as we work to resolve the situation. We’ll provide our next update by 18:00.

Update – 08:30 26/02/2026

Our teams have been on site throughout the night and will remain on site today to complete the next stages of the work as quickly and safely as possible.

Temporary water supplies are in place for affected properties, and we are working to improve and stabilise these.

We are continuing to work closely with our partners to confirm that power has been restored to all affected properties, and we’ll provide further updates as soon as this is fully confirmed.

Our customer support hub at All Saints Church, Caledonian Road, N1 9QW will reopen shortly at 09:30 for anyone who would like to speak with us in person. 

We’re sorry for the continued disruption and thank you for your patience. Our next update will be provided later today by 13:30.

Update – 21:00 25/02/2026

Repairs remain ongoing on Caledonian Road as we continue working to fix the damaged main. Our teams are on site 24/7 and are progressing the works as quickly and safely as possible. Noise will be reduced between 22:00 and 08:00 wherever we can, although some essential overnight activity may continue.

We’re continuing to support residents affected by power issues and are working closely with UK Power Networks to help restore electricity safely.

Please note, the customer support hub at All Saints Church, Caledonian Road, N1 9QW is now closed for today and will reopen tomorrow at 09:30 for anyone who would like to speak with us in person.

We’re sorry for the continued disruption and thank you for your patience. Our next update will be provided by 09:00 tomorrow.

Update – 17:30 25/02/2026

We’re continuing to progress repairs on site. This includes excavating to fully expose the damaged section of main, after which we’ll assess the extent of the damage and finalise the repair plan. We’ll do everything we can to complete the works as quickly and safely as possible. We’re sorry for the disruption this has caused for residents and businesses on and around Caledonian Road.

Our teams will remain on site 24/7 until repairs are complete. To minimise disruption to residents, noise levels will be reduced between 22:00 and 08:00 wherever possible.

Our Loss Adjuster team and Customer Representatives remain on site to support anyone affected by flooding. We are also continuing to work closely with UK Power Networks to restore electricity to affected properties as soon as it is safe to do so.

A customer support van is located at All Saints Church, Caledonian Road, N1 9QW. It is available as a hub for on-site assistance and will remain open until 19:00 today.

To keep the public and our teams safe, traffic management measures remain in place on Caledonian Road while repairs are underway. We apologise for any disruption or delays this may cause. For the latest information on bus services, please visit Transport for London.

Thank you for your continued patience while we work to fully restore supplies. Our next update will be provided by 21:00.

Update – 14:30 25/02/2026

Our teams remain on site, working on clearing the excavation to determine the extent of the damage before commencing the repair. Due to the complexity, we will be on site 24/7, however noise will be reduced between the hours of 22:00 and 08:00.

We understand how disruptive this situation is and sincerely appreciate your patience. Our next update will be provided by 18:00.

Update - 10:55 25/02/2026

Our teams are currently pumping water from the underground void so that repair work can safely resume. Your water will remain in supply, although you may experience some intermittent loss of pressure whilst we carry out the complex repair.

Our Loss Adjuster team and Customer Representatives are on site to support anyone affected by the flooding.We are also working with UK Power Networks to restore electricity to affected properties as soon as it is safe to do so.

A customer support van is located at All Saints Church, Caledonian Road, N1 9QW, and is available as a hub for on-site assistance. The van will remain in place until 19:00.

We understand how disruptive this situation is and sincerely appreciate your patience. Our next update will be provided by 15:00.

Update - 07:25 25/02/2026

Our teams worked overnight and made good progress with the excavation to reach the damaged pipe. A large split has now been identified, along with a significant underground void.

Due to health and safety considerations, work has been temporarily paused while a full on-site assessment is carried out this morning.

Your water supply should remain on, and we will continue to do everything we can to resolve the issue as quickly and safely as possible.

We understand how disruptive this situation is and sincerely appreciate your patience. Our next update will be provided by 11:00.

Update – 20:45 24/02/2026

We’re pleased to let you know that all valve operations have now been completed and water is returning to all affected customers.

As the network refills, it may take a couple of hours for water pressure to fully stabilise. This can vary depending on where you live, and customers in high-rise buildings may notice it takes a little longer. You may also experience some temporary fluctuations in pressure while everything settles back to normal.

For safety reasons, electricity to local residents has been temporarily switched off. We understand this creates further disruption, and we’re very sorry. We’ll carry out thorough safety testing before restoring power to ensure it’s safe to do so. Our customer representatives and loss adjusters remain on site to support residents who have been directly impacted.

We’re also continuing to access the site so we can carry out permanent repairs to the damaged pipe. Road sweepers are also continuing to clear the area.

Thank you so much for your patience, we know how difficult it is to be without water, and we truly appreciate your patience.

We’ll provide our next update by 08:00 tomorrow morning.

Update – 18:30 24/02/2026

Our teams have now successfully isolated the damaged section of pipe on Caledonian Road, N1. This has stabilised the network and restored water supply to the wider area.

We are now carrying out further valve operations to gradually return the remaining customers to supply. Once these are complete, we will be accessing the damaged pipe to assess the situation and plan the necessary repairs.

Water pressure will continue to improve as these works progress, and supplies will be fully restored as quickly and safely as possible.

Some customers in N1, N7, WC1X and EC1R may still experience low pressure or intermittent supply while we complete these works.

We remain on site supporting customers affected by flooding, including helping to clear any standing water where required. Our customer representatives and loss adjuster teams continue to provide advice and assistance to those directly impacted.

Thank you for your continued patience while we work to fully restore supplies. Our next update will be provided by 21:00.

Update – 17:00 24/02/2026

Our teams are on site at Caledonian Road, N1, working to isolate the damaged section of pipe.

Once the main has been safely isolated, water pressure will begin to rebuild across the local network. As pressure gradually returns, supplies will start to be restored to customers in the affected areas.

Postcodes currently experiencing low pressure or no water are:
N1, N7, WC1X & EC1R

After the main is isolated, we’ll also be supporting customers affected by flooding, helping to clear any standing water where needed.

We’re very sorry to those who have experienced flooding as a result of this burst. Our customer representatives and loss adjuster teams are on site to provide advice and support to those directly impacted.

To keep the public and our teams safe, traffic management measures are in place while we carry out repairs on Caledonian Road. We apologise for any disruption or delays this may cause in the area.

We understand how distressing and disruptive this situation is, and we sincerely appreciate your continued patience while we work to restore supplies and support affected customers.

We’ll provide a further update by 19:00.

Overview - 14:08 24/02/2026

We're aware of no water and low pressure issues in the area. This is due to a burst pipe in your area on Caledonian Road, N1. Our teams are en route and will work hard to stop the flow and carry out the fix as quickly and safely as possible.

While this work is carried out, customers in the following postcodes may have low water pressure or no water:

N1, N7, WC1X & EC1R

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 18:00. Thank you for your patience while we work to resolve this.