Weather Impact

Following last week's freezing weather, our teams are working hard to fix a higher number of burst water pipes across our area.

Our teams have completed record numbers of repairs in the past seven days but are still working to fix a large number of jobs caused by the freezing temperatures.

Thank you for your patience, understanding, and cooperation as we continue to restore services as quickly and safely as possible. 

Colleagues in our contact centres are answering your calls as quickly as possible but, owing to high call volumes, it’s taking longer than normal to get to you. Its quick and easy to report issues via our website, please don’t hesitate to reach out to us. ​

Heavy Rain & Localised Flooding – heavy rain is also expected in some areas over the next few days, this can cause localised flooding, information on hydraulic flooding is available on our website.

We’re currently working to fix issues in postal code areas:

HP18 - Brill Village - Update 16:30 13/01/2026 - Our teams are on route to an issue at a site local to you. Water tankers have also been deployed and are making their way to the area. Once the tankers are connected up your supply will return.  

SW10 - Fulham Road - Update 16:30 13/01/2026 - Our teams are currently on site assessing the damage, and a repair is being scheduled in to be done overnight.

SE5/SE22 - Ivanhoe Road - Update 16:30 13/01/2026 - We're on site assessing the damage and our teams will begin the repair shortly.  

NW10 - Victoria Road - Update 16:30 13/01/2026 - Our teams are now on site working to fix the broken pipe. Water tankers are supporting by pumping water into the network. You may experience issues with your water supply until the repair is complete.      

We know how disruptive it is if you lose your water supply, so we’re working hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

Postal codes and updates will be shared here throughout the day – so please keep checking for the latest information.