SG12 - Amwell Lane

Update - 07:45 21/03/2026

Having worked throughout the night, we’re pleased to confirm that the repair to the broken pipe in Amwell Road, has been successfully completed.

Your water supply should now be restored. You may notice lower pressure as the system recharges and pressure continues to build in the area.

Often when your water returns it may be discoloured at first (rusty, white or milky in colour), this is normal – for further guidance on what to do when you experience this and other issues following an incident, please see our After An Incident Guide.

If you live in a high rise block or building and remain affected. Please get in touch with your managing agent as internal pumps may need to be reset. If the above doesn't apply to you and you’re still experiencing problems with your water supply or need to report any other operational issues, please call us on 0800 316 9800. Lines are open 24/7

Our work is now complete and we're sorry for any inconvenience caused. 

Update - 19:05 20/03/2026

Sorry for the delay in fixing things. We're still working on extending the excavation in order to get access to the section of broken pipe needing to be replaced.

When possible, your water supply is being returned so that you have water at your tap. It will be turned off again for periods this evening and throughout the night until the repair is finished. 

Once the broken pipe is repaired your water supply will return. The pressure may be lower at first, but it will return to normal as it builds in the pipe. 

We'll provide a further update no later than 09:00 tomorrow. Thank you for your patience as we work to get things back to normal as quickly as possible. 

Update - 17:55 20/03/2026

Unfortunately, the repair is proving to be more complex than anticipated and taking longer than normal to complete. We're currently having to extend the excavation to get to a section of broken pipe needing to be replaced.

We're returning your supply for short periods where possible so that you have water at your tap. It will be turned off again for periods this evening until the repair is finished.

Once we've finished fixing the broken pipe your water supply will return to normal. The pressure may be lower at first, but it will return to normal as it builds in the pipe. 

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We'll provide a further update no later than 19:30. Thanks for being so understanding as we're working to fix things.

Update - 15:40 20/03/2026

We're continuing to work on the fixing the broken pipe. Unfortunately the repair is taking longer than normal. Our teams have temporarily returned the water again to the area, but it will be turned off again shortly.

Once we've finished fixing the broken pipe your water supply will return back to normal. The pressure may be lower at first, but it will return to normal as it builds in the pipe.      

We’ll provide a further update no later than 18:00. Thanks for being so understanding as we're working to fix things.

Update - 13:25 20/03/2026

The parts needed have now arrived on site and we've had to turn the water off for a short period so we can do the actual repair.

If your water is flowing, you may notice the pressure is lower than usual, but this will return to normal once the broken pipe has been fixed. 

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide a further update no later than 15:40. Thank you for your patience while we're working to fix things.

Update - 11:15 20/03/2026

Most customers should now have your water back as our teams on site have managed to reduce the flow. You may notice the water pressure is lower than normal, but this will return to normal once the broken pipe has been fixed. 

Once the fittings required to complete the repair have arrived on site, we'll be able to then complete the fix. So you may lose your supply for a short period when this is done. We’ll be doing everything we can to restore your supply as quickly as possible.

We’ll provide another update by 13:40. Thanks for your understanding while we're working to fix things.

Overview - 09:40 20/03/2026

We’re sorry that some customers in the SG12 area are experiencing no water or low pressure.

Our team is on site at Amwell Lane, dealing with a burst water pipe. We’re doing everything we can to restore your supply as quickly as possible.

We know how disruptive it is if you lose your water supply, so we’ll work hard to get things back to normal as soon as we can.

If you or someone you know needs a little extra support, our free Priority Services Register can help us to understand your situation so we can take it into account as best we can.

We’ll provide another update by 11:40. Thank you for your patience while we work to resolve this.